strongDM is a customer-first, second, and third company with a rabid fan base. When was the last time you heard things like:

* Splunk's CISO Joel Fulton says "strongDM gives you what you can't get any other way -- the ability to see what happens, replay and analyze incidents."

* Chef's co-founder Adam Jacob says "strongDM takes the friction out of getting staff access to the systems they need."

Customers love us because:

The product rocks: strongDM fundamentally changes the relationship between InfoSec, DevOps, and end users. Enforce the controls security needs while making it easier to facilitate access.

They can trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.

We're real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.

Removing barriers for customer adoption...

...proven leadership, operational excellence, and a demonstrated track record scaling teams within a SaaS organization is what we are looking for in our Manager, Enterprise Customer Success! You will recruit, hire and manage a diverse team of Enterprise Customer Success Managers. You will support the team with mentorship and coaching and act as a player coach to assist in building strategic relationships with customers. Come help shape the long-term strategy for the Enterprise Customer Success team while also managing the team's day-to-day operations!

What You'll Do:

Manage a team of Enterprise CSMs to ensure they reach the company's goals
Drive the growth and development of your team by recruiting, hiring, training and coaching top talent
Measure the team's quarterly performance metrics
Develop and implement new strategies to address the unique complexities of Enterprise customers
Partner closely with Product and Engineering teams to help shape strongDM's product direction on behalf of our customers

Requirements:

8+ years in an Account Management role for a product/service that is sold to technical teams
2+ years of management experience
Demonstrated track record of leading a team to achieve strategic goals
Demonstrated track record managing challenging customers or situations leading to successful outcomes
Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife
Be humble, unafraid to ask for help and never assume

Compensation:

Competitive base + equity salary packages
Company sponsored benefits, including:
Medical, dental, and vision insurance (free to employees and dependents)
401k, HSA, FSA, short / long-term disability coverage, life insurance
6 weeks of combined accrued vacation + sick time
Volunteer days + standard holidays, paid parental leave
Generous monthly and annual stipend for internet + home office
No travel required

Summary
Company name: strongDM
Remote job title: Manager, Enterprise Customer Success
Job tags: Account Management