L3 Support Engineer

SUSE L3 is a globally distributed team of highly skilled Linux developers who evaluate, analyze, and fix software defects reported by SUSE customers and partners. The L3 team is responsible for coordinating the defect-resolution process in a wide range of SUSE products, technologies and areas, from core kernel bugs to crashing webservers, from RAIDs to complex, highly-available cloud solutions.

If you consider yourself a fast-learner, like varied tasks and enjoy solving tricky (but always Linux/open-source-related) technical problems, either on your own or in close cooperation with other excellent Linux engineers, then L3 is the job you should be looking for.

Key responsibilities:

• Evaluation of customer-reported issues
• Coordination of and active involvement in the bug-fixing process
• Technical analysis of issues and bugs in Linux based software products
• Fixing code defects and publishing patches

Required skills

• Very good knowledge of the Linux operating system
• Experience with SUSE Linux, openSUSE or other Enterprise Linux and Free Linux distributions
• Good knowledge of the C programming language
• Good knowledge of Linux debugging tools and techniques (GDB, strace, ...)
• Good spoken and written knowledge of English
• Strong communication, analytical and organizational skills
• Ability and willingness to quickly learn new technologies and work independently with minimal supervision

Desired skills:

• Knowledge of some scripting language (Perl, Python, Bash, ...)
• Knowledge of other programming languages (C++, assembler, ...)
• Programmer's knowledge of the Linux Kernel
• Knowledge of RPM

What we offer:

• Direct contact with representatives of free/open-source software projects worldwide
• Opportunity to participate in the development of Linux operating systems
• A unique opportunity to become an expert in an area of your choice
• Access to other hardware architectures than Intel x86
• Weekly-based flexible working time
• A fun, creative, friendly and informal working environment where how you think is far more important than what you wear