Enterprise Customer Success Specialist

Are you interested in championing a product that makes work better? We know that all great things start small, which is why we focus on helping people take the specific steps that sum up to profound improvement.

Who we are

We're an action management platform that makes it easy for organizations to improve their morale, engagement, and performance-every single week. We help teams take action on what matters most and give each person the exact support they need to deliver exceptional work.

What you'll get to work on

Humu's Nudge Engine? deploys thousands of customized nudges-small, personal steps-throughout organizations to empower every employee, manager, team, and leader as a change agent. Over time, our nudges grow increasingly aware of the timing, messaging, and motivational techniques that inspire individual employees towards action.

As a member of Humu's Customer Success team, you will be the face of our product to new customers by helping to guide them in improving their workplace. As an early member, you'll build our relationships and community to a diverse set of industries, customers, and workforces.

Where you fit in

We are committed to change the working world for the better by bringing greater meaning and happiness into everyone's working lives, everywhere. We are passionate about our mission, and excited to grow our team with people who want to do the same - and people who will bring in different perspectives to help us continue to shape our team and product. If this is you, we encourage you to apply!

The details

Role and responsibilities:

• Provide customers with an exceptional experience and help them achieve maximum possible value from our products and services.
• Lead operational and technical delivery, including system setup, managing communications, and data analysis.
• Support customers through all phases of the product lifecycle, from onboarding and deployment, to ongoing servicing.
• Develop deep knowledge of Humu's product and internal tools, and use your expertise to design, configure, and implement solutions that meet your customers' needs.
• Contribute to day-to-day client management, including project planning, providing best practices, and triaging customer enquiries and tickets.
• Collaborate cross-functionally on internal projects to continuously improve workflows, systems, and product experience.

Qualifications:

• 1-2 years of technical customer-facing or technical project management experience
• Excellent analytical skills and attention to detail
• Effective communication and presentation skills
• Strong organizational and project management skills
• Proven track record of owning and improving tasks and workflows
• Ability to learn technical details of product configuration and delivery
• Desire to learn HR product landscape and the problems being tackled
• This role is open to candidates in Ireland and the UK.