Director, Customer Operations

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

We are seeking a talented and experienced Director, Customer Operations to join our team. The ideal candidate will play a crucial role in optimizing our revenue operations, driving efficiency, and maximizing performance across our operational functions. This position requires a strategic thinker with strong leadership skills, a deep understanding of operations focusing on Customer Success, Renewals, Professional Services, Support and Technical Sales. The ability to collaborate effectively with cross-functional teams is key due to the diverse nature of this role.

The role will report to the VP of Revenue Operations and be responsible for driving the day to day operational cadence and strategy.

We are focused on candidates located in the Eastern time zone.

WHAT YOU'LL DO

• Develop and implement strategies to optimize customer operations, streamline processes, and enhance efficiency
• Oversee the day-to-day activities of customer operations teams, ensuring adherence to company policies, procedures, and safety standards
• Analyze operational data to identify trends, opportunities, and areas for improvement, and implement actionable solutions to drive performance
• Collaborate with cross-functional teams, including FP&A, Procurement, IT, HR, Talent Acquisition, Deal Desk, Order Management, to ensure alignment and drive cohesive operational strategies
• Lead and mentor a team of operations professionals, providing guidance, support, and professional development opportunities
• Partner with the GTM Systems and Tools team focused on the implementation and utilization of operational systems and tools, ensuring they are effectively integrated and utilized to support operational objectives
• Partner with the GTM Analytics team to develop and maintain key performance indicators (KPIs) and dashboards to track operational performance and provide insights to stakeholders
• Partner with senior leadership to drive post sales and technical sales excellence along with building strategic plans, provide regular updates on performance and progress
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement

WHAT YOU'LL BRING

• Bachelor's degree in Operations Management, Engineering, Business Administration, or related field; advanced degree preferred
• Proven track record of success in revenue operations or a related role, with at least 5-7 years of experience in a similar capacity
• Deep understanding of revenue operations processes, methodologies, and technologies
• Strong leadership skills with the ability to inspire and motivate teams to achieve goals and objectives
• Excellent analytical skills with the ability to interpret data and drive actionable insights
• Experience managing and developing a team of operations professionals
• Proficiency with operational systems and tools, such as Salesforce, Forecasting Management, Commission Management, Tableau
• Excellent communication and collaboration skills, with the ability to work effectively across departments and influence stakeholders at all levels of the organization
• Strategic thinker with a results-oriented mindset and a passion for driving operational excellence and continuous improvement

If your experience is close but doesn't fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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