Customer Support Specialist

We are looking for a Customer Support Specialist who will support designing end to end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a core member of a fast-growing company, you might be the person we are looking for!

Responsibilities

• Tracking and solving issues via email and chat
• Working closely with product and engineering teams to improve user experience
• Following reviews on App Store and Play Store ratings regularly and replying to them
• Providing comprehensive information regarding technical issues with our product
• Monitoring customer complaint trends and analysing them for necessary action plans
• Understanding all related metrics to improve the user experience

Requirements

• Fluency in English, especially in writing
• Experience supporting users via email and chat
• Strong knowledge of MS Excel
• Strong problem solving/troubleshooting skills
• Time management skills to enable prioritization of tasks
• Passion and interest in games
• Appreciation and understanding of teamwork

Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.