Customer Support Engineer
dbt Labs
Remote job description
About Us
dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we've grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.
dbt Labs is a remote-first company with a globally distributed team. This role is open to individuals based outside of the United States, subject to the dbt Labs's internal approval process and ability to employ in jurisdictions outside the United States. dbt Labs currently has operations in the UK, Ireland, Australia and Germany.
dbt Labs is on a mission to help analysts create and disseminate organizational knowledge. Having pioneered the practice of analytics engineering, we're now fortunate to support a community of over 20,000 data practitioners committed to changing how data teams work together and dbt Cloud enables this at scale. As we grow, we want to ensure dbt Cloud customers can get the help they need as they ship trusted data faster than ever!
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself?-?not just analytics tools?-?will increasingly be open source
It turns out that a lot of other people believe this too! Today there are 9,000 companies using dbt every week, 30,000 practitioners in the dbt Community Slack, and 1,800 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We're backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D: read the announcement here!
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or accommodation due to disability.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time.
#LI-Remote
Summary
Company name: dbt Labs
Remote job title: Customer Support Engineer
Job tags: File Systems, JavaScript, databases
dbt Labs was founded in 2016 to empower analysts to create and disseminate organizational knowledge. Since then, we've grown to become one of the leading brands in the analytics industry. Our product, dbt, is used by thousands of companies. dbt Labs is a remote-first, values-driven company with a globally distributed team. You can learn more about our values here.
dbt Labs is a remote-first company with a globally distributed team. This role is open to individuals based outside of the United States, subject to the dbt Labs's internal approval process and ability to employ in jurisdictions outside the United States. dbt Labs currently has operations in the UK, Ireland, Australia and Germany.
dbt Labs is on a mission to help analysts create and disseminate organizational knowledge. Having pioneered the practice of analytics engineering, we're now fortunate to support a community of over 20,000 data practitioners committed to changing how data teams work together and dbt Cloud enables this at scale. As we grow, we want to ensure dbt Cloud customers can get the help they need as they ship trusted data faster than ever!
We are looking for people who...
- have a creative attitude towards problem solving
- set clear expectations with customers on next steps and then meet or exceed them
- surprise and delight customers, even when problems are not solved quickly
In this role you will...
- Develop and maintain advanced knowledge in at least one key area of dbt Cloud architecture or administration while maintaining broad competency across all areas of our product
- Support customers and other customer support team members via chat, email and video conference
- Reproduce customer bugs in production and sandbox environments to capture additional context, build documentation and better understand root cause
- Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support and working with our Product and Engineering teams to coordinate incident communications
You are a good fit if you have...
- 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
- Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
- Excellent verbal and written communication skills in English
- Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
- The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
You'll have an edge if you have...
- Reviewed code (Python, Javascript) others wrote to identify potential root causes of issues
- Been part of an on-call rotation and can jump into a complex, high pressure situation and make sense of and communicate clearly to others what's going on
- Experience creating queries, alerts and monitors in Datadog, LogicMonitor or similar tools
- Experience with development in dbt and/or Looker
Compensation & Benefits
- Salary: ?123,434 EUR - ?155,435 EUR or ?103,195 - ?129,949
- Equity Stake
- Benefits: In the US, dbt Labs offers unlimited vacation (and yes we use it!), 401k w/3% guaranteed contribution, excellent healthcare, paid parental leave and a home office stipend. For employees outside the United States, dbt Labs offers a competitive benefits package.*Equity or comparable benefits may be offered depending on the legal limitations
What to expect in the hiring process:
- An initial phone screen with a recruiter will help us align on the role and the skills and experiences we mutually value (30-minutes)
- A technical screen where you will demonstrate your expertise
- Successful candidates will be asked to participate in a panel interview round consisting of interviews with 3 team members (45-minutes each)
- Our preferred candidate will be invited to a Final Round interview with a member of our Leadership Team
At dbt Labs, we have developed strong opinions on how companies should practice analytics.
Specifically, we believe that:
- Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
- Data analysts should adopt similar practices and tools to software developers
- Critical analytics infrastructure should be controlled by its users as open source software
- Analytic code itself?-?not just analytics tools?-?will increasingly be open source
It turns out that a lot of other people believe this too! Today there are 9,000 companies using dbt every week, 30,000 practitioners in the dbt Community Slack, and 1,800 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We're backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. We recently raised our series D: read the announcement here!
dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or accommodation due to disability.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.
dbt Labs reserves the right to amend or withdraw the posting at any time.
#LI-Remote
Summary
Company name: dbt Labs
Remote job title: Customer Support Engineer
Job tags: File Systems, JavaScript, databases
-
location or timezone
EMEA -
category
Customer Service -
posted
638 days ago
https://www.remote.io/remote-customer-service-jobs/customer-support-engineer-34240