Customer Support Agent

Join us in changing an entire industry

We need you to help us shape the future of air freight! At cargo.one we believe that we can only win as a team, and we want you to make an impact with us!

We are a remote-first company and can work with you if you are based in one of the following countries.

What's the opportunity?

"Came for the product, stayed for the customer support" – that's what our customers often tell us.

At cargo.one our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. Our customers, freight forwarders, are also B2B – they work with shippers such as Tesla or Apple. As they depend on us to provide a great experience to their own customers, it's essential that we have their backs at all times. As a Customer Support agent at cargo.one, your role will be to deliver happiness to our customers.

We believe customer support plays a key role in the success of cargo.one. By creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

‍What will you be doing?

• Support our customers through email, live chat (Intercom) and phone.
• Build relationships with our customers and partners to be our best salesperson and marketeer.
• Advocate for our customers and be their voice inside our organization.
• Work closely with the Product and Airline Partnerships teams to improve the user experience.
• Contribute to the continuous development of our customer support function.

‍What do you bring?

• You're just great with people.
• You have a service-mindset, are empathetic and know how to listen.
• You have a positive attitude and know how to navigate your way even in situations of uncertainty.
• You're curious and actively seek new ways to develop yourself.
• You have excellent written and verbal communication skills.
• You're fluent in English and German.
• Ideally you've had previous experience at a fast-paced startup or similar environment.

What can you expect from cargo.one?

• The chance to contribute from day 1 with plenty of room for career progression.
• The opportunity to have a serious impact on a growing organization that's changing an industry.
• An extremely steep learning curve working alongside an ambitious and international team.
• MacBook or ThinkPad, the choice is yours – whatever helps you get your job done, we've got you covered.
• Work within a fully-remote setup.
• We offer a budget that can be used towards setting up the home office.
• Company get-togethers

If there's something important to you that's not on this list, let us know.

Curious to know more?

Connecting the world's air cargo markets to make them more productive and successful

Get to know our cargo.one team and find out more about daily challenges, biggest achievements and personal motivations. Paloma, Abdullah, Veit and Siena.

Cargo.one is named one of 20 rising stars as part of Forbes' Cloud 100 list

Cargo.one, the world's first real-time booking engine for air cargo, raises $18.6 million to expand to North America and Asia