Customer Success Associate


Remote job description

About Us

Founded in 2017, Coalition combines cybersecurity and insurance to help organizations prevent digital risk before it strikes. Coalition's Active Insurance policies combine traditional coverage with a digital risk assessment and monitoring technology to help small and medium-sized businesses protect themselves in today's hyper-connected world.

The team at Coalition is made up of cybersecurity and technology experts, as well insurance industry veterans. Our secret sauce is bringing this expertise together to create a world-class organization with a massive technological advantage. Coalition is also backed by leading global insurers like Allianz, Arch Insurance, Lloyd's of London, Swiss Re and Zurich North America. Today, Coalition is one of the world's largest commercial insurtech serving over 160,000 customers.

In June 2022, Coalition closed an additional $250 million in Series F Funding to accelerate its rapid growth at a time when many other companies struggled to find funding. This latest funding validated that Coalition is building a long-term business that can deliver profitable growth with a clear strategic advantage.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.'s Best Workplaces of 2021 and one of Fast Company's most innovative companies for 2022.

About the Role

We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers. Those customers include insurance brokers and policyholders. We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business ?" from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you're someone we'd love to speak to!

This is a remote opportunity that can be based anywhere in the UK. We have a preference for the London area where our office is located.


  • Answering to inbound questions and requests from prospective and current customers over online live chat, e-mail, and occasionally by phone
  • Ensuring prospective and current customers receive the assistance they need from Coalition's sales, security, insurance, and claims teams
  • Educating customers on Coalition's product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
  • Performing administrative insurance functions to keep our growth engine humming
  • Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

  • Prior experience in a customer support/customer service role or a strong desire to learn
  • Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
  • Resourceful, enthusiastic, and a desire to operate in a start-up environment - if you're looking for an opportunity to learn and expand your skill set, this is the place!
  • Incredibly positive attitude. Attitude overcomes all!

Bonus Points

  • Familiar with commercial insurance ecosystem
  • Cyber security knowledge


  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
  • Competitive compensation and opportunity for advancement
  • Coalition's individual pay is determined on several factors, including but not limited to, location, level, skills and experience.


Why Coalition?

We're a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk.

Recent press releases:

To learn more, check out our featured press releases:

Coalition's very foundation is built on respecting and encouraging diversity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For CA residents, please view important privacy information here. For EU residents, you can view GDPR information here. For any questions regarding CCPA or GDPR, please contact us at

Company name: Coalition
Remote job title: Customer Success Associate

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