Position Details:

Industry - Banking and Financial

Title - Customer Service Representative (Level III)

Duration - 12 months (Ext. based on performance and business need)

Location - Remote / Work from Home until further notice then at Pennington, NJ

Training is 5 weeks Monday - Friday 6am-9pm (any 8hrs a day) local time.

You'll do shift bids based on performance associate successfully completes training, shifts will be provided.

Schedules can be ANYWHERE between 7am - 10pm (any 8hrs a day) with OT Monday-Sunday.

It is critical that all potential associates understand that the shifts can be anywhere between these hours.

Roles and Responsibility:

?The representative role is inclusive to an inbound phone team environment assisting external Merrill Lynch clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries.
?This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry.
?The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.

Skills Needed:

?Call center experience
?Financial Acumen
?High service aptitude
?Service to Sales acumen
?Strong communication skills (verbal and written)
?Innovative thinking
?Detail-oriented
?Strong problem solving and decision-making skills
?Flexible
?Team-oriented
?Client focused
?Positive attitude.
?Call center experience desired

CSR,Customer Service Representative,Call Center,Call Centre,Inbound call,outbound call,Customer Service

Summary
Company name: Enterprise
Remote job title: Customer Service Representative