Customer Growth Manager

At Personio, customer success is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Success Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success!

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in DACH but also throughout Europe.

This position can be remote in Germany, Netherland, UK, Ireland, or Spain.

Your tasks and responsibilities

• You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
• You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
• You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
• You renew customers' contracts, prepare offers and negotiate prices
• You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
• You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
• You work with clear targets to be able to measure the success of your work

What you need to succeed

• You have successfully completed your studies in economics, social sciences or a relevant field with a comparable program
• Account Management / Partnership / Sales Experience: you have earned successes in sales/account management in the last 2-4 years (ideally in the software or HR/Recruiting environment)
• German and English skills: you have a good command of German (C2 level) and English, both written and spoken
• Ideally, you have already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence).
• You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
• You are interested in HR and organizational topics and you enjoy dealing with customers

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

• Competitive compensation package that includes salary, benefits, and pre-IPO equity
• Two Impact days you can use to have an impact on the environment and society. One day is for an individual project and one for a company-wide initiative! #SocialResponsibility
• 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
• Annual personal development budget of ?1,500 for conferences, courses, books, career coach, etc.
• Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
• With PersonioFlex, decide for yourself where you work most effectively. For this, we offer you a flexible 50% in-office & 50% remote working framework. Our remote working policy includes the possibility to work from home or anywhere within the UK or European Economic Area.
• Choose between two mobility options: Tax Saver Commuter Ticket and the Bike to Work Scheme and receive a subsidy of 43.50?/month from Personio
• Comprehensive healthcare scheme covered for each permanent employee (excl. taxes).
• Enjoy training with Gympass with a subsidy of 30?/month from Personio
• Pension scheme with up to 5% matching contribution
• Discounts across a range of brands so you can save money while shopping at Adidas, LG, Bosch, Apple, Dia, etc.
• Mental health support, as we know that mental wellbeing plays a major role in both our personal and professional success. #PersonioCares
• Apply for this position

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we're not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We're hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.