Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari's market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we've changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

Clari is seeking a passionate, results-oriented individual to join our team as a Customer Success Manager ("CSM"). At Clari, our mission is to transform our clients' revenue operations to be connected, efficient, and predictable - and our own Customer Success team sits at the heart of this goal. As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey. Come be a vital part of Clari's "one with customers" continued success!

This is a fully remote opportunity but is preferred to be worked from the Pacific or Central time zone.

Responsibilities

Advise customers on best practices for transforming their revenue operations with the Clari platform, including staying up to date on trends in the industry
Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews, Strategic Growth Initiatives discussions)
Proactively manage the success of assigned Clari customers in your portfolio to deliver consistent value across the entire customer lifecycle
Build strong customer relationships by maintaining high levels of adoption and engagement
Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
Approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and at times, requiring technical knowledge of the Clari platform
Be able to represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
Become a Clari product expert and occasionally assist on Sales or Marketing calls/webinars as a CSM expert
Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
Drive customer advocacy in the form of references, referrals, and case studies
Contribute towards a strong, collaborative team environment
Ability to manage multiple priorities while maintaining strict attention to details
Enable customers on the power of Clari Knowledge Base and Clari University for self-service and enablement

Qualifications

2+ years experience in B2B SaaS Customer Success roles preferred; experience with CRM solutions is a big plus
Verifiable track record of customer retention and growth to drive adoption, engagement, and experience through customer success
Aptitude for learning software and Revenue Operations industry
Ability to explain complex data relationships and technical issues in non-technical terms
Technical aptitude as it pertains to CRM solutions
Must be comfortable learning in an ambiguous, fast-paced environment
Consistent diplomacy and poise while working through customer issues and escalations
Working knowledge of Salesforce is a big plus
Unrivaled sense of ownership, dedication, and passion for helping customers realize their intended value

Benefits and Culture

Team-bonding activities and company-wide events
Flexible working hours and remote opportunities
Internet, phone, and wellness reimbursements
Paid maternity and paternity leave
Fertility support
401(k) and college savings plan
Pre-IPO stock options

#BI-Remote #LI-Remote

You'll often hear our CEO talk about "Being Remarkable." To Clari, remarkable means many things. First and foremost, we believe in providing work that's interesting and meaningful, in an environment that's nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We'd love to have you join us on our journey to remarkable!

Summary
Company name: Clari
Remote job title: Commercial Customer Success Manager
Job tags: Escalation, Software as a Service, Salesforce