Care On-call Crew Lead

Alan is the healthcare super-app offering personalised information, proactive care, care delivery, payment and post-care. Alan members access a delightful health insurance coverage bundled with innovative healthcare services.

Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan became the first independent health insurance company in France since 1986 to receive a license.

Alan distributes its own health insurance plans to companies of all sizes as well as to independent professionals.

By providing its members with a delightful health experience and beautifully designed tools, Alan's long-term goal is to deliver personalised and delightful healthcare to hundreds of millions of Europeans, and beyond.

As of today, Alan covers more than 155,000 members, representing over €100m of annualised revenue. The team is 350 people, and growing We recently landed in Spain and Belgium , and guess what: the best is yet to come!

The challenge

We are creating smaller on-call crews within the Care Community, to allow more accountability around reaching SLAs, greater ability for UCEs to deepen their expertise & focus on conversations where they have the most value, and provide product feedback, in a context where our products and tools change constantly.

• The leadership of a senior Care will help User Care Experts receive more constant feedback and overall support their growth.
• The Crew Lead will be accountable for reaching our SLAs within the scope of a specific "specialized on-call crew."

The Crew Lead will be be responsible of:

• Ensuring the oncall crew meets SLAs, identify & implement reasons to improve performance
• Empowering UCEs member of the crew, as topic referents
• Helping crew members to grow their oncall skills based on seniority and strengths, provide support to them on daily basis on oncall tasks (feedback on tickets, resolution of most complex tickets) and organisation (balance between oncall / offcall tasks)
• Onboarding & training new crew members
• Maintaining high level of engagement of the crew, via initiatives to support crew bonding & wellness

⭐️ the alan method ⭐️

At Alan, we have a set of cultural values that are reflected in our approach to work:

• We solve big problems quickly and accurately
• We tell and share everything
• We grow as individuals while developing the business
• We provide Alaners with a stimulating environment to focus your work.

That's why we offer :

• competitive remuneration and equity
• a great office in the centre of Paris
• relocation packages for our international candidates
• daily lunch and snacks provided at the office, or remotely
• an excellent healthcare (what did you expect? )
• a flexible and remotefriendly work environment
• and many other advantages (training courses, yoga classes…)

For more information, visit our blog: https://blog.alan.eu/