Grupo Noa International

Call Center Agents

Grupo Noa International

Job description

  • Follow all scripts, policies and procedures provided, and comply with Client's training regarding confidential information related to personal information.
  • Answer inbound calls from state consumers on the COVID-19 virus, register consumers for the vaccination and schedule appointments in the state provided system.
  • Provide consumers with additional resources and other help lines.
  • Make reminder calls to potential recipients who have previously registered but not scheduled a vaccine appointment.
  • Contact targeted populations for registration.
  • Make reminder calls to those who missed or have not scheduled a second dose vaccine appointment.
  • Record information in the online, secure client management system.
  • Report appropriate information to leadership to assist with decision making, situational awareness and appropriate. interventions to control outbreaks.
  • Maintain daily communication with supervisor/lead on activities and tasks

Home office/ computer/ internet requirements

  • A private workspace or home office free from distraction
  • Access to laptop or desktop with Microsoft Windows 10 Operating System with S Mode disabled; with a minimum of 5GB of available disk space and at least 4 GB of RAM. (The desktop/laptop cannot be more than 3 years old); or a Mac computer
  • If using a Mac, it must be a 64-bit Intel-based Mac running macOS 10.15 Catalina or a newer version.
  • Anti-virus software (this is free and available on the internet)
  • Reliable, high-speed internet (minimum 10MB download and upload speed); such as Cable or Fiber. (DSL and Satellite are not supported)
  • Access to landline or cell phone
  • You must have a smartphone or tablet that has the ability to download and run the Microsoft Authenticator App. Please note: a Chromebook or tablet can be used to download this App, however, they are NOT compatible with the systems you will work from and therefore cannot serve as your work computer. (Microsoft Authenticator App may be downloaded to a smartphone that is using the most recent operating system. For Apple users, this app can be found in the App store. For Android users, this app can be found in the Play store.)

Company Description

In business since 2007, Grupo Noa International is a global virtual call center providing high reliability, low cost international customer service support. With clients ranging from start-ups to multinational corporations. We provide multilingual interpreters as well as high quality customer service support in the US and Europe.



Summary
Grupo Noa International
Call Center Agents

Tags: business
  • location or timezone

    United StatesUnited States
  • category

    Customer Service
  • hourly salary range

    $12 - $12
  • posted

    1 month ago

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https://www.remote.io/remote-customer-service-jobs/call-center-agents-11645