Billing Ops Associate


Remote job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work - whether it's from home, an office, or your favorite coffee shop - while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Billing Operations Associate


We are looking for a dynamic individual who can be successful in both day-to-day processing and ad-hoc analysis/discovery activities to join our growing team. This position requires strong communication skills and the ability to work effectively both with internal stakeholders as well as be the first line of contact with our customers. In addition, the role requires heavy use of functions and formulas within Excel

About the Role

  • Produce monthly invoice calculations for B2B partner
  • Generate monthly invoices to partners
  • Review new and existing contracts to determine billing structure
  • Ad hoc reconciliations of customer billing/invoices
  • Respond to customer inquiries regarding billing disputes and/or discrepancies
  • Partner with our Business Development team to address any and all customer contract changes
  • Maintain customer data in applicable systems(Salesforce, Oracle etc.)
  • Work cross functionally with other department internally
  • Assist with audit requests and ad hoc projects assigned by your manager


  • 1-3 years of professional accounting experience with a focus in Quote to Cash operations
  • BA/BS in Finance or Accounting is preferred
  • Strong Excel skills required
  • Detail-oriented, with strong financial knowledge
  • Excellent written and verbal skills required with a focus on customer support


Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

$32.45-$36.06 USD

$31.10-$34.56 USD

$29.75-$33.06 USD

All other states
$27.05-$30.05 USD

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Company name: Instacart
Remote job title: Billing Ops Associate
Job tags: Quote to Cash, finance

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