Salesforce Administrator

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

About the role

InfoTrack is looking for a Salesforce Administrator to join our Business Applications Team to develop and maintain our CRM and intranet applications and processes. To be successful in this role, the ideal candidate has experience in maintaining, designing and architecting solutions that keep Salesforce and Confluence up to date and running smoothly; a deep technical knowledge of Salesforce, Service Cloud, and Confluence; great pride in their work with an ability to meet deadlines; strong interpersonal skills with an ability to seamlessly collaborate with other departments and varying levels of staff. The CRM Administrator reports to the Business Applications Manager.

This is a full-time, salaried position. Salary for this role is market rate.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Own the technical understanding, implementation, and maintenance of Salesforce, Service Cloud, Pardot, and the Intranet (Confluence).
• Work with the business to implement change request in a timely manner.
• Focus on company goals to drive internal system development and efficiencies.
• Analyze current business processes and procedures, identify inefficiencies, and recommend improvements.
• Drive the facilitation and communication of requirements through the organizational departments.
• Act as the technical subject matter expert for our CRM and intranet applications.
• Work closely with the Sales, Marketing and Customer Support Teams to ensure that their applications are stable, secure, and up to date.
• Create BI reports out of Salesforce

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, were committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

Additional Information

Because we firmly believe that a diversity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.