Senior Associate, Business Operations

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart's Strategy & BizOps team moves fast to set direction for our organization and solve Instacart's toughest cross-functional problems. This is a rare opportunity to impact a fast-growing, high-potential startup, with high visibility into Instacart's Product, Engineering, Analytics, Operations, Business Development & Finance teams.

This particular job opening will focus on the fulfillment side of the Instacart marketplace. You will be the primary point of contact for our leadership team on critical questions related to fulfillment matters and strategy. You will need to solve for multiple strategic priorities (i.e. growth, efficiency, and quality) and consider various stakeholders (customers, shoppers, advertisers, and retailers). Each week will bring you a new set of projects and challenges, where success is measured by data-driven outcomes -- you will have the satisfaction of seeing the results of your work and earning the gratitude of your peers while growing your career and learning the ins-and-outs of a cutting-edge tech startup.

You are the perfect mix of analytical, technical, and operational. You will collect, sanitize, analyze, and synthesize data; apply critical thinking & communications skills to make actionable recommendations; and drive those recommendations to execution. You are a clear, confident communicator who loves taking a complicated problem, decomposing it, and building a compelling business case.

ABOUT THE JOB

• Conduct quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our senior leadership team
• Develop a rigorous and detailed understanding of the P&L across multiple dimensions to understand critical margin drivers and develop insights
• Work with our Product and Instacart Executive Leaders to promote shopper and customer loyalty and develop strategies to drive long-term margin goals; turn your insights into business-impacting reality
• Identify and triage key questions, issues, and roadblocks facing the company using your business acumen and experience.
• Serve as an important cross-functional liaison between Instacart's Product, Engineering, Business Development, Analytics, Operations, and Finance teams

ABOUT YOU

• Work experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact. This is a great opportunity for those with experience in Consulting, Banking, Private Equity, Corporate Strategy, or similar roles. Experience with retail and e-commerce a plus
• Advanced SQL and/or data visualization tools experience required
• Ability to deep dive into data, identify and quantify opportunities, and design creative and sustainable solutions
• Polished communication skills and comfort working with internal and external stakeholders including senior leadership
• Proven track record of designing and implementing process improvement projects and improving business metrics in a resource-constrained environment
• A self-starter with the ability to quickly respond to problems independently and consider all stakeholder needs

#Li-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.