Business Operations Manager for Sora Union

Talent is everywhere, opportunity is not. Sora Union changes that.

Sora Union is a professional services company specializing in design, localization and QA projects for businesses, organizations and governments. The Sora Union team is globally-distributed and made up of diverse and talented professionals impacted by or at-risk of displacement due to conflict or climate change.

As a Business Operations Manager for Sora Union, you will provide overall account operations leadership, manage selected projects end to end, and coordinate project managers.

YOU'LL BE RESPONSIBLE FOR:

• Partnering with business development and team leaders on pre-sales activities. Planning and conducting client discovery workshops, requirements analysis and documentation, scoping, project planning, and budgeting.
• Managing project finances by negotiating statements of work with partners and clients, ensuring excellent delivery within budget.
• Building positive and productive working relationships with clients for business growth.
• Analyzing and prioritizing client requests while adapting to meet timely delivery goals.
• Coordinating dynamic teams and external partners in the execution of product development and cross-functional marketing projects.
• Team staffing and workload assignments.
• Monitoring and reporting on the project's progress and finances.
• Escalation contact for client inquiries regarding delivery.
• Developing, analyzing, and reporting delivery performance metrics.
• Continuously improving the delivery processes, tools, and methodologies, meeting business goals.

IDEALLY, YOU'LL HAVE:

• 3+ years of experience in services client delivery role.
• 7+ years of experience as project/product lead.
• Strong project management skills, including experience in developing and managing cross-functional project plans, budgets, and staffing.
• Ability to adapt to changing circumstances and priorities.
• Excellent communication and interpersonal skills, including building strong relationships with clients and stakeholders.
• Experience coordinating cross-functional distributed teams.
• Strong leadership skills.
• Problem-solving and agile mindset.
• Ability to identify, assess and manage risks and issues.
• Proactive, self-motivated, hands-on, and organized approach to work.
• Solid experience working with Agile, Waterfall, and Hybrid methodologies.

The Business Operations Manager role will report to the Head of Business Operations. This role is a distributed position, and can be based in any location.

Sora Union operates independently in association with All Turtles. We work with a variety of partners and clients, some inside the All Turtles product studio as well as external companies.

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.