Company Overview

In today's experience economy, people don't buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

Job Responsibilities

Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
Ability to utilize and navigate multiple systems simultaneously
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Responsible for call disposition and account notes as required
Ability to accept and embrace changes within the current business environment

Qualifications

1+ years of experience in customer service preferred
Stable work history
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments
Ability to pass a drug screen and background check
Strong decision making and ability to demonstrate empathy
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
Meet all attendance and dependability requirements

Company DescriptionEverise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world's most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow.

Leveraging on a global economy of experience experts, each of our subsidiaries offer a unique pool of industry-specific knowledge. Through Hyperlab's superior enterprise AI, C3/CustomerContactChannels' omnichannel solutions, Trusource Labs' innovative technical support, and the native speakers at Globee—our joint venture with South Korea's UBASE—we form an interconnected web of services and products that elevate every part of the customer experience. Together, we create over half a million experiences daily, in 20 different languages, across 13 centers globally.

#weareeverise

Summary
Everise
Customer Service Representative- Work From Home

Tags: Business