Key Responsibilities:

Respond to customer requests via telephone or email, providing excellent service to Client's customers who have insurance or other financial service products or benefit plans.
Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
Enhance and strengthen the relationship between the customer and Client using strong communication skills, keen listening skills and empathy.
Support special product and/or service campaigns as needed, or if solicited by the customer.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills

Essential Business Experience and Technical Skills:

Required:

High School diploma.
Prior Call Center experience is highly preferred.
An ability to work an 8 hour shift during the hours of operation of 9 AM to 11 PM Monday – Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs.
Must have the ability to work from home including quiet space and reliable high speed internet.

Company DescriptionAt Metasys Technologies, we help our customers think attract, engage and retain top talent. For nearly two decades, we have built relationships with some of the most successful global organizations and have been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent and want to help you achieve your goals.

We believe that the best of work in the future will be completed in environments that think beyond systems and where people matter. That is where you enter the picture!

When you work with Metasys Technologies , you will be engaged in meaningful work that grow your skills and capabilities. We are committed to properly leveraging your skills and expertise, while providing you with opportunities to expand your capabilities to grow personally and professionally. You are in the driver seat of your career, and we are here to support you every step of the way, when you work with us.

Come join the team!

Summary
Metasys Technologies
Customer Service Representative

Tags: Business