Remote Online Customer Service Agent - Work From Home

Are you an empathetic team player who is passionate about helping people and creating joy?

Do you love solving problems, researching and analyzing data?

Helping people is a team sport and we need like minded customer service experts to join our growing team!

At wrrk.com, we believe that every company should be able to have a world-class customer service organization at the click of a button. So that's what we do. We are a dependable and empathetic USA- based, remote customer support team that scales with our client's business. We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Responsibilities:

• Help customers via phone and/or email and online chat to ensure they have the best possible experience
• Triage and resolve customer support inquiries/issues effectively and in a timely manner.
• Collaborate with the wrrk team to improve processes and outcomes
• Multitask while maintaining attention to detail and quality

Skills required:

• You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
• Comfortable and able to provide phone support
• You must have access to a dedicated, quiet work space
• Experience with Zendesk or any other helpdesk software
• Experience with Slack or any other online communication tool
• Remote work experience is a plus
• Make good judgment decisions in accordance with policies and procedures.
• Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.

What we offer:

• Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
• Paid training
• Set schedules – 40 hours/week with flexible shifts available
• Career advancement opportunities, 100% of our leaderships roles come from internal promotions
• Medical, vision and dental benefits for full-time employees

Team Member Reviews:

"Outstanding work culture with hard-working teammates who are all dedicated to helping our clients succeed."

"I have an impact. I love that we are expected to make things better"

"Great team and caring company"

"Super thankful for the awesome culture we have here"

"Top 5 culture I've ever been a part of"