Do you enjoy building relationships, solving challenges, and learning new technology? If you do, come join our Self-Serve team at Grafana Labs!

The Cloud Account team works closely with our month to month customers to understand their goals with Grafana, support their use case, and identify revenue expansion opportunities for the business. For our users, the Grafana CAM is a partner who understands their business and our products to align them with the best resources available. When needed the Cloud Account manager understands the roles of our cross functional colleagues and connects users with the correct support.

Cloud Account Managers will align to a book of accounts within our self-serve users to ensure their success within our month to month offerings and support their growth. You'll achieve this by leveraging product data and usage insights to engage with customers at specific points of their Grafana journey.

Our Cloud Account Managers support our customers while they utilize our month to month subscriptions. Should a contract opportunity arise, you will work closely with sales to transfer the opportunity to our commercial team.

You understand the full landscape of our Cloud offerings and are able to navigate commercial and product questions to support our customers. We'd expect you to understand why Kubernetes is popular, how it relates to Prometheus, and what a log file is. We would expect you to be technically curious and learn the details of Grafana Cloud in role.

What you'll be doing:

Proactively manage a book of business to drive product adoption and revenue growth through outbound prospecting and inbound leads
Effectively communicate Grafana Labs value proposition to increase sales and expand existing customer footprints.
Manage pipeline including activity for sales opportunities within Salesforce.
Collaborate with Cloud Success Engineering to advance existing opportunities and build incremental revenue.
Drive expansion revenue opportunities based on product usage and needs uncovered during customer interactions
Become a subject matter expert on Grafana Cloud, understanding our product, pricing, and technology to support our customers
Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
Work with the team to enhance customer documentation and create internal enablement material

What you'll bring to the team:

Located in Canada
1+ years of technical experience, ideally with Open Source technologies, or in the Metrics/Monitoring/Observability space
1+ years of sales experience within Saas space or Open Source technologies
You understand basic sales motions & GTM organization. Able to use MEDDPICC and Command of the Message in commercial conversations.
We are a remote first company so you should be experienced and skilled at working remotely with an international team
Prior Startup experience is a bonus, we look for individuals who are able to work in a fast paced environment and switch between multiple tasks each day.
You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You enjoy learning new technologies and will roll up your sleeves to learn how things work
You will love solving complex technical challenges and building relationships with our customers
You will need to be self-motivated, detail-oriented, and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products
Ability to multitask within a fast moving startup environment

In Canada, the OTE compensation range for this role is CAD 75,000 - CAD 81,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: Cloud Account Manager
Job tags: Attention to Detail, Command of the Message, Software as a Service