Digital Copywriter

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

We're seeking for a full-time Digital Copywriter to join the ecommerce team in our NYC/ Long Island city office (but work remotely for the time being). The Digital Copywriter will be tasked to understand users' needs, clearly convey a message, and enhance the user experience through useful messages that will delight and engage users while driving sales. The role will be responsible for copy across Optimum.com and Suddenlink.com. Our ideal candidate has worked alongside product and design teams at other consumer-focused tech organizations, understands that instincts drive interaction, is fluent in the language of interactive design, has an eye for concision, and knows that personality has a role to play in product copy.

Responsibilities

• Writing copy for Optimum.com & Suddenlink.com, including home, product, and campaign pages.
• Create UI text that facilitates user navigation, as well as onboarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
• Creating compelling headlines that clearly articulate Altice's value.
• Maintaining an approachable brand voice and taking complex technology messaging and turning it into jargon-free end user copy.
• Collaborate with designers, marketers, and managers of current and future products to establish clear and effective messaging
• Researching and understanding product lines to be able to portray them accurately on the sites.
• Adapting messaging to each relevant audience and persona segment.
• Author a style guide that establishes a canonical Optimum and SuddenLink product vocabulary and copy best practices to ensure consistency of language throughout the sites.
• Proofreading and editing content.

Qualifications

• Minimum of 3-4 years of experience user-focused writing for an agency, tech or ecommerce company's UX team
• Experience writing for interfaces, buttons, modals, pop-ups, product status updates, outage/error messages, and so on.
• The ability to endlessly iterate on a single idea, whether it's one sentence or a 250-word script
• Experience shaping content for projects, with a portfolio of UX-focused writing samples and style guidelines
• The ability to meet multiple very tight deadlines
• Strong interpersonal communication and written skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Meticulous attention to detail
• Ability to form strong cross-functional relationships

Preferred Experience

• 4-year degree in copywriting for communications, technical writing, UX/UI, HCI, advertising design, journalism, English, or equivalent practical experience.
• Experience with localization and accessibility best practices.
• Familiarity with Jira
• The ability to lead, collaborate, and influence (with and without formal authority) engineering, design, and product management teams.
• Familiarity with Adobe Analytics, GA 360, and ContentSquare to make the right recommendations.
• Knowledge of online technology and related products, including web and mobile UI and tools.
• Comfort with user experience research principles and practices and how to use data to provide informed user insights.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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