You're a software engineering manager with technical experience on backend services, data stores and APIs in your past. You want your teams to build robust and reliable backend services software, tools, and APIs to set the bar for quality across the organization. You can understand each team as a kind of system, and you know the best way to optimize it is by working excellently with people while also understanding the technology. You know how to find, hire and retain top talent to build complex and advanced SaaS software while coaching them on their performance and engagement with their team.

You will lead and support a team of engineers who are delivering and supporting software that underpins many other engineering teams at the company. You will have many internal stakeholders (several Engineering & Product Management teams, DevOps, Quality, and others), and effectively collaborating with all of them to create feasible roadmaps will be paramount for this role. You should form opinions about what the team should do based on careful and active listening to your team members and your stakeholders. Then your teams will deliver software and hit goals for the company; consistently and with style.

In turn, you will develop and grow as a manager and leader of people. You will receive thoughtful coaching, consistent feedback, collaboration on your career path, and support to learn and pursue success for your own career. You will gain experience through shipping great software, and leading teams through a complex environment to support customers and other teams throughout the organization.

What You'll Make Happen:

Listen to what your team needs to deliver better software, then proactively do those things.
Partner with Product Management to ensure your teams have clear tactical and strategic backlogs.
Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt.
Introduce, run, tweak, and optimize team project management processes, as the principal owner of team delivery.
Recruit, coach, develop, and motivate high performing engineers across multiple teams.
Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your teams' technology, building strong relationships, and insisting on high-quality solutions that solve multiple strategic challenges at once.

You Get Excited By:

Your team achieving real business results and incremental milestones
Delighting our customers and end users
Coaching and developing engineers on your team along their chosen career paths
Using data to objectively measure impact and optimize engineering processes
Meeting deadlines and coordinating with technical team members in order to deliver quality results
Attracting and motivating excellent engineers who care about great teams and great software

Role Requirements:

1+ years in a Software Engineering Management role on backend services exposing APIs
3+ years of hands-on experience as a Software Engineer
Experience with at least two different tech stacks as either an engineer or a manager
Deep knowledge of agile processes and workflows, and some experience implementing them
Technical experience and fluency at the architectural level, enabling easy discussions with engineers
Experience handling multiple stakeholders' concerns live, in meetings, with aplomb

Pluses (or Things You'll Learn on the Job):

Experience tuning and optimizing team processes using qualitative & quantitative feedback
Experience implementing & maintaining a feedback-driven culture where it is routine to ask for feedback on performance
Experience on teams shipping SaaS products for consumers or businesses

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summary
Company: Sailpoint Technologies, Inc.
Job title: Software Engineering Manager, SaaS Platform at Sailpoint Technologies, Inc. (Austin, TX) (allows remote)
Job tags: saas, api, web services