Software Engineer Team Engage

Communication has changed for people. It's changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle-across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity?

We are growing fast and expanding our group of product teams dedicated to "Engage" - Intercom's solution for conversational marketing and engagement. We consistently invest in building great products that work at scale - we recently shipped Transactional Messaging and Surveys along with a ton of smaller improvements across the platform. Our ambition is massive and we've only just scratched the surface - we are creating a product that supports all our customer messaging needs, leading the way on next generation approaches for relevant, personalised communication. You can help us get there!

Learn more about our engineering culture at Engineering Careers

What will I be doing?

As an experienced full-stack engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom's backend infrastructure
• Ship a change to production on your first day and a feature in your first week. That "day one" change is automatically deployed to production along with 100 other deployments (on average) each weekday
• Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need?

• Relevant industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams
• Experience with Distributed systems

What happens when I apply?

First, apply so we can review your CV :) The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is a virtual onsite interview.

Benefits

• We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and equity
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.