Senior Operations Engineer

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:

• Forbes Fintech 50 2021
• Glassdoor Best Places to Work 2021
• Inc. Best-Led Companies 2021
• TIME 100 Most Influential Company 2021
• We're growing and looking for...
• We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
• Check out life at Robinhood on The Muse!

About the Role:

As a Corporate Operations Engineer within the Corporate Engineering Team, your mission is to enable the people and technology that keep Robinhood running. Your team provides technical thought leadership and support for all of our internal tools and technologies. Beyond the day-to-day, the Corporate Operations Engineering team will contribute to longer-term technical projects, partner with cross-functional teams to implement new technologies, and develop operational process improvement opportunities, and ensure IT Operations scale as Robinhood continues to Grow!.

What you'll do day-to-day:

• Develop and execute on IT scaling strategies,, improvements, and technical innovation.
• Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction.
• Support higher-level IT needs for global offices of all sizes and partners of varying technical backgrounds, including executive support
• Partner internally with Program Managers, Procurement, Support Engineers, Client Platform Engineers and Enterprise Application to facilitate successful and timely completion of projects.
• Partner cross-functionally with teams across Robinhood, but specifically, Corp Security, EIAM, PeopleX, Real Estate, and other programs that impact employee IT experiences.
• Drive user experience improvements by leading, designing, and implementing technical initiatives collaboratively, being a subject matter expert on Robinhoodie's technical user experiences
• Drive root cause analysis efforts, develop technical and operational solutions, and work x-functionally to drive implementations of improvements.
• Troubleshoot complex, multiple operating system issues across a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices).

About you:

• A self-starter who likes a variety of projects.
• Resourcefulness, persistence, and ability to thrive in fast paced, entrepreneurial environment
• Exceptional written and communication skills
• Enjoy the challenge of developing innovative solutions.
• Technical and process flow documentation experience
• 5+ year of experience in a customer-facing customer support role
• 5+ years of IT environment experience or IT project management

Bonus points:

• Experience in automation tooling
• Scripting experience in an Apple environment
• Experience in Technical Project or Program Management
• 3+ years of programming experience
• 8+ years of mature enterprise IT experience

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.