ThycoticCentrify is looking for a Senior Manager of Software Development who has a passion for building world-class cloud products, solving customer issues and advocating for their success, in a fast-paced, highly technical environment. The ideal candidate will be highly organized and detail-oriented.

This position can be remote based and reports to Director, Engineering.

Key Responsibilities

Manage diverse, remote agile sprint team engineers in multiple time zones, responsible for delivering world-class software on time with high quality
Work closely with technical support team and engineering to handle product issues reported by customers
Investigate and perform in-depth troubleshooting to identify the issue and the root cause
Provide viable workaround for the customer and potential fix in the product to address the issue
Handle calls with customers to explain the issue, discuss possible solutions, and delivery timeframe
Provide regular feedback to product management and engineering to improve usability, supportability and quality of the product from customer point of view

Skills and Requirements

8+ years hands-on software development experience
At least 3 years of management experience with an Enterprise software organization
4 years college education (preferably in Information Technology or Computer Engineering field of study)
Excellent customer relationship management and communication skills
Able to be a master of our existing product and can navigate it in diverse environments using that knowledge to help where you can resolve things quickly
Experience dealing with difficult customer situations
Ability to work independently with little direct supervision
Proven success in consistently meeting or exceeding assigned targets, results and deadlines
Demonstrated skills working in a geographically and culturally diverse team
Proven success delivering cloud-based products that require high levels of communication between teams and delivery automation

Summary
Company name: Thycotic
Remote job title: Senior Manager, Engineering at Thycotic (allows remote)
Job tags: c#, asp.net, sql