Integrations Engineer

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda's AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers' digital services up and running around the clock, we become a mission-critical part of our customers' IT operations.

With BigPanda, some of the world's largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

Why join BigPanda?

• Revenue growth of 75+% YoY for 2018, 2019, 2020 and ended 2021 with 120%
• Forecasting 75% revenue growth in 2022
• Expected 2022 organizational growth of 60%
• Recently announced $1.2B valuation
• Values-based and performance-driven culture that is focused on career development and growth
• Net $ Retention was 97% in '21, Gross $ Retention was over 120%

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

About the Role:

BigPanda is looking for an Engineer to join our Integrations Team. In this role, you will be responsible for designing, developing and maintaining out of the box extensions and connectors from various systems to the BigPanda platform.

These integrations are a key element in providing reliable and complete information to our customers and you will be making real, daily, impact on our customers' delight with our platform and the value they receive from our product.

This position is based Remote, USA

Responsibilities:

• Design and build product extensions and connectors between monitoring, ticketing, change management systems, collaboration tools and the BigPanda Platform.
• Maintain the ongoing readiness of our integrations and extensions by building new features and squashing bugs
• Own your work, continuing to support and ensure its quality after go-live
• Develop extendable libraries and utilities to help reduce development time and ensure we're building scalable, high-quality, solutions.
• Work with our Support, Product and R&D teams to help solve for complex customer needs
• Think deeply and share your ideas and opinions around our platform and solutions
• Maintain a relentless focus on excellence and keep up to date with the latest software development trends

Requirements:

• 2-5+ years of development with at least two of the following language: NodeJS, Python, Go, React
• 1+ years experience working in a SaaS company with cloud technologies
• BS degree in Computer Science, Information Technology OR equivalent experience
• Experience with developing and maintaining production, enterprise level systems
• Proficiency with Unix/Linux and bash scripting
• Experience with Agile development methodologies
• Self-motivated and collaborates well with the team
• Strong interpersonal communication and a customer-facing mindset
• Ability to take ownership of assignments and solve problems independently
• Extremely driven with a desire to learn new skills, take on challenges, and grow within the role