Full Stack Software Engineer, Internal Tools

About Us:

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda's AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers' digital services up and running around the clock, we become a mission-critical part of our customers' IT operations.

With BigPanda, some of the world's largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

Why join BigPanda?

• Revenue growth of 75+% YoY for 2018, 2019, 2020 and ended 2021 with 120%
• Forecasting 75% revenue growth in 2022
• Expected 2022 organizational growth of 60%
• Recently announced $1.2B valuation
• Values-based and performance-driven culture that is focused on career development and growth
• Net $ Retention was 97% in '21, Gross $ Retention was over 120%

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

About the Role:

BigPanda is seeking a full stack Internal Tools Software Engineer to join our fast growing team. You would be responsible for designing, maintaining, documenting, and troubleshooting custom developed frontend and backend solutions for internal use. The ideal candidate will learn and understand the standard BigPanda systems and will work with the Technical Support team to develop addons, enhancements, and integrations between these systems.

Remote Based. Open to candidates in the USA in Pacific, Mountain, Central, and Eastern time zones, and in Israel near our office in Tel Aviv.

Responsibilities:

• Build, test, document, maintain, and improve Product Support frontend and backend toolsets, applications, and middleware which work directly with our core platform services and integrations
• Assist with optimizing current systems and toolsets and develop custom tools
• Identify new technologies, tools, and applications to improve Product Support team processes, workflows and procedures
• Employ industry best practices in architecture, design and distribution for customized applications and tools

Requirements:

• 3+ years of full stack development experience
• 2+ years experience in tools and custom application development
• Experience with infrastructure in an AWS cloud environment and dev tools
• Experience with frontend frameworks such as ReactJS
• Excellent command of at least one programming or scripting languages such as bash or Python
• Strong leadership, communication and collaboration skills
• Extremely driven with a growth mindset and can-do attitude
• Creativity, self-motivated, and acute attention to detai