Front End Developer, Expert Services


Remote job description

Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focussed on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights form every conversation and put those insights into action with real-time coaching during customer conversations.

We're growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we've grown revenue and our team by 300%! We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a Front End Developer, Expert Services you will be part of a team delivering Cresta's cutting edge solutions to enterprise contact centers. Your technical skills and acumen will be a critical part of how we deliver meaningful results with our real time coaching and agent efficiency offerings. You'll be part of our Expert Services team - a quickly growing team of resources who are dedicated to customer project delivery as we onboard our growing customer base.

To be successful in this role, you'll need to be a proficient front end developer who can work on several customer oriented projects at a time and deliver results on time, and to the required specifications. You should be passionate about producing high quality user interfaces, building testable and readable code, and collaborating with team members to achieve successful outcomes.

What you'll do:

    • Design, build and deploy desktop applications on top of Cresta SDKs, libraries and APIs. These applications will be used by call center chat or phone agents to receive real time coaching, access efficiency tools, and work more quickly
    • Meet with Expert Services team members to prioritize and provide updates on work
    • Participate in testing of deployed applications, troubleshooting and bug fixes
    • Work with our Product Engineering team closely to provide feedback and receive guidance on best practices for deployment and design


    • Meet deadlines as established by project Implementation Managers and other stakeholders
    • Build, deploy and test desktop applications using HTML,CSS,Javascript technologies
    • Help Expert Services improve our Time To Value metric by optimizing the delivery of custom applications
    • While customer interaction may be limited, you will occasionally work with customer stakeholders to receive feedback or troubleshoot technical issues

We're looking for someone who:

    • A track record of delivering high-quality, and maintainable web applications
    • Experience with vanilla Javascript and a front-end development framework such as React, Vue.js, Angular or similar frameworks
    • Demonstrable development experience with Electron applications, Chromium, and/or node.js
    • Experience with application development using established SDKs
    • Demonstrable experience in UI design and usability
    • Solid understanding of REST based APIs and common database technologies
    • A learning mindset, a positive outlook and a desire to improve
    • Ability to understand and communicate complex concepts in a relevant and considerate manner
    • Care about elegant, efficient, and maintainable code. Know when to test, what to test, and how to write testable code.
    • Great collaboration and communication skills; ability to work well within a team and mentor other team member
    • Bachelor's Degree or equivalent experience, and demonstrable experience of previous application development

Company name: Cresta
Remote job title: Front End Developer, Expert Services
Job tags: Vue.js, React, web applications

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