Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone - come make with us!

As one of the first members of our Community Content Moderation team, you'll have the exciting opportunity to help build processes and shape the team culture. You'll be the voice of Figma as you help moderate files, plugins, and widgets, creating a safe and engaging platform for our community of creators. Interacting with our customers requires critical thinking, an investigative approach and outstanding communication skills. We're looking for a great teammate who is technically inclined, has a passion for quality, creating great customer experiences, and is comfortable collaborating in a fast-paced startup environment.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Support our growing community with files, plugins, and widgets, driving content moderation excellence, and promoting continuous improvement
Create an excellent community support experience, maintaining healthy communication and timely engagement with our customers
Analyze and carry out existing policies and community guidelines to ensure consistency with Figma's values and business strategy
Work closely with cross-functional partners, such as product, legal, and marketing, on complex issues to ensure we are providing swift and quality solutions
Act as a point person for all things community content related, such as publishing flows, review guidelines, and standards
Create and maintain our internal knowledge base, ensuring workflows, macros, and saved replies are made readily available
Review Community content that has been triggered by internal systems or flagged by users to ensure the content adheres to established community guidelines and policies
Serve as subject matter authority and escalation point for investigations, disputes, and communications for policy issues
Keep informed of evolving trends in platform abuse, abuse tactics, regulatory requirements, and industry standards
Collect, analyze and share community-related insights with relevant internal teams and collaborators

We'd love to hear from you if you have:

2+ years' experience working in risk, fraud, trust and safety, or a content moderation environment preferably for a technical SaaS product
Experience reviewing and handling sensitive content
Strong interpersonal, verbal, and written communication skills
Excellent judgment in carrying out policy decisions
Outstanding organizational skills and strong attention to detail
Handled projects that include cross-functional partners

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process - idea to design to build - and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

Summary
Company name: Figma
Remote job title: Community Moderation Specialist
Job tags: software, photos, mobile, design, freemium, saas / subscription