Remote job description

We're looking for a motivated Technical Solutions Engineer to join us! The Technical Solutions Engineer will work closely with customers, sales, engineering, and product teams to ensure BitPay is successfully deployed with customers around the world. As a member of our team, you will collaborate with talented people who have a passion for cryptocurrency and changing the way the world pays for things.

Responsibilities:

  • Work together with sales and directly with customers to ensure successful implementations
  • Provide technical support pre-sale and post-sale directly to customers
  • Debug, duplicate, and report bugs found in the products, SDKs, and e-commerce plug-ins to engineering
  • Guide customers through end-to-end testing and validation of integrations using BitPay integration tools
  • Create and maintain integration user guides online developer documentation
  • Develop integration testing and validation tools to be used by customers wishing to self-service their integrations
  • Work collaboratively as the customer-facing extension of engineering and product development
  • Provide solutions to issues and document thoroughly for others to benefit from your efforts

Requirements

  • 3+ years of programming/integration experience in a customer-facing role
  • Development background in eCommerce/payment platforms (i.e. Magento, Shopify, Stripe, PayPal)
  • Experience with REST standards and debugging API integration issues
  • Strong people skills and a passion for taking ownership of problems
  • Experience creating users guides with a focus on integration/API concepts
  • Self-starter with the ability to work with minimum supervision
  • Knowledge to improve and optimize the integration/customer onboarding process
  • Experience with cryptocurrency in a business environment is a major plus
  • Available to travel as needed
  • BS/BA in computer science or equivalent experience

What we offer

  • Work with an extraordinary team of smart, fun, and highly motivated people
  • An exciting, fast-growing tech company with a global presence where you can solve complex problems and make an impact every day
  • Awesome learning and growth opportunities with professional development reimbursement
  • A competitive salary with comprehensive benefits including fully paid medical and dental employee plans, telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, and more!
  • Option to be paid in bitcoin and enjoy a bitcoin match program
  • Everyone is eligible for annual stock option awards
  • Generous time off including a sabbatical and the opportunity to choose your own holidays
  • Home office allowance, internet/cell reimbursement, free Amazon Prime and Spotify
  • A remote-first company, with the option to work in our Alpharetta office in the beautiful, walkable restaurant/shopping district of Avalon



Summary
Company name: BitPay
Remote job title: Technical Solutions Engineer
Job tags: transaction fees, bitcoin, fintech, open-source, payment gateway

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