Solutions Engineer
BitPay
Remote job description
We're looking for a motivated Solutions Engineer to join us! The Solutions Engineer will work closely with sales to deliver world class customer solutions and onboarding experiences. As a member of our team, you will collaborate with talented people who have a passion for cryptocurrency and changing the way the world pays for things.
Responsibilities:
- Serve as a subject matter expert in sales presentations for BitPays suite of products and integrations options.
- Based on conversations with sales and prospects, recommend solutions to drive business outcomes.
- Document recommended solutions using a mix of written and visual means (i.e. data flows, Salesforce updates, etc.).
- After the sale, lead clients through a fully managed integration/onboarding process including certification and verification of branding requirements.
- Keep up-to-date project documentation including SalesForce records and formal project plans published to the customer.
- Keep stakeholders informed of progress including progress towards key milestones including but not limited to: compliance approval, development start/complete, end-to-end testing, certification and go live.
- Proactively manage to resolution any known, or potential issues, during the sales and onboarding process.
- Ensure effective and efficient use of Salesforce.com including administration, user setup, reporting and adoption. Maintain account, opportunity, onboarding and contact data. Prepare reports/forecasts to estimate delivery of quote with consideration for sales and onboarding pipeline.
- Expand the onboarding process so team members get the most complete training possible.
- Project manage cross-functional initiatives with vendors and third party system providers.
- Assist clients with technical and marketing certification.
- Assist sales leaders with updating their opportunities at each stage of the sales cycle.
Requirements
- 3+ years of experience in a customer facing Solutions Engineering (Sales Engineering) role with sales operations experience
- Strong background managing integration projects from ideation to completion
- Be able to guide customers with the installation of plugins for Magento, WordPress, Shopify and other common ecommerce platforms
- Familiarity with payment processing and risk management a big plus
- Ability to appropriately assess and solve technical and business-related challenges
- Knowledge to improve and optimize the sales process and tools
- Self-starter with the ability to to work with minimum supervision
- Team-oriented with strong collaboration skills
- Ability to thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Available to travel when needed
- Undergraduate degree or equivalent experience
What we offer
- Work with an extraordinary team of smart, fun, and highly motivated people
- An exciting, fast-growing tech company with a global presence where you can solve complex problems and make an impact every day
- Awesome learning and growth opportunities with professional development reimbursement
- A competitive salary with comprehensive benefits including fully paid medical and dental employee plans, telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, and more!
- Option to be paid in bitcoin and enjoy a bitcoin match program
- Everyone is eligible for annual stock option awards
- Generous time off including a sabbatical and the opportunity to choose your own holidays
- Home office allowance, internet/cell reimbursement, free Amazon Prime and Spotify
- A remote-first company, with the option to work in our Alpharetta office in the beautiful, walkable restaurant/shopping district of Avalon
Summary
Company name: BitPay
Remote job title: Solutions Engineer
Job tags: transaction fees, bitcoin, fintech, open-source, payment gateway
-
location or timezone
-
category
Sales and Partnerships -
posted
693 days ago
https://www.remote.io/remote-sales-and-partnerships-jobs/solutions-engineer-29070