Lilt makes it possible for every organization to communicate with their customers in the language of their choice affordably and at scale. The product combines human expertise and machine efficiency in a complete enterprise localization solution. Our mission is to make the world's information accessible to everyone, regardless of where they were born or which language they speak.

We recruit the world's best human translators and equip them with our neural machine translation system, allowing them to translate faster and better than ever. Our technology is based on NLP and HCI research from Stanford and UC Berkeley.

Lilt is backed by some of the world's leading investors including Sequoia, Intel Capital, Redpoint, Zetta, and XSeed Capital. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 50+ languages.

We have offices and hubs in San Francisco, Indianapolis, Washington D.C., and Boston. Candidates will need to be located within one of these hubs for consideration.

What you'll do

We're looking for an experienced Solutions Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience and the ability to manage multiple complex projects at once.

As a Solutions Architect, you'll be tasked with leading all technical conversations with our prospects (pre-sale) and customers (post-sale).

Skills and Experience Needed:

At least 4+ years of experience in a technical pre/post-sales role at a language services company.
Experience working as a full-time software engineer at any point in your career.
Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering customer-focused solutions.
Experience working with a complex services-oriented solution.

A successful Solutions Architect at Lilt exhibits the following traits:

A passion for technical and solution-based problem solving.
Analytical approach to intelligence gathering, and project planning.
Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives.
Keen attention to detail and adherence to deadlines.
Deeply curious -- this person is not afraid to ask hard questions.
Strong desire to learn in a rapidly growing and dynamic startup environment.
Self-motivated and inspired by a results-driven environment.

Responsibilities:

Serve as the technical co-pilot to Lilt Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success).
Support the sales team with technical product knowledge and objection handling in customer meetings, with travel as required.
Design the customer's technical workflow/solution.
Organize all customer-specific technical project management, internally and externally.
Develop and iterate on internal processes to ensure consistency across our solutions engagements.
Work closely with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success.

Benefits:

Competitive salary and meaningful equity
Employer-subsidized medical, dental, and vision coverage
401k with company matching up to 4%
Catered lunch once a week and fully stocked kitchen
Professional development budget. Buy some books. Attend a conference. Take a class. Whatever you feel will help you do your best work!
International off-sites. Twice a year, we get our San Francisco and Berlin offices together. Locations alternate between Europe and the United States.

We are committed to equality and diversity within our company. Lilt does not discriminate on gender, gender identity, skin color, national origin, sexual orientation, religion, age or disability.

Summary
Company name: Lilt
Remote job title: Solutions Architect
Job tags: Solution Architecture, Post-sales