Remote job description

Are you ready to power the World's connections?

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

Kong is looking for a seasoned, customer facing Pre-Sales Engineer, in support of our South East territory, who is motivated to help drive new business, evangelize our technology, onboard and train new customers, and establish revenue potential with existing customers.

What you'll be doing:

  • Support field sales in helping customers understand the value of the Kong API Management platform
  • Understand and help establish customer requirements
  • Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
  • Support PoCs throughout the entire evaluation process
  • Ensure 100% customer satisfaction across assigned set of accounts
  • Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
  • Create technical documentation for DevOps, implementations, and services engagements
  • And any additional tasks required by manager

What you'll bring:

  • 5-7+ years of pre-sales Solution Engineering experience at a SaaS, Open-source or Enterprise Software company.
  • Experience working with Open-source technology and strong knowledge of NGINX, Docker, HTTP, AWS, Postgres, and Cassandra
  • Can confidently present and lead discussions with C or director level executives as well as Product Managers and Engineers
  • Enthusiasm for working in a high profile, fast-paced startup culture.
  • Foundational knowledge/ understanding of:
  • O APIs and integration or API Gateway

O Cloud computing trends

O Open-source business models

  • Bonus points:
  • O Previous experience with API Gateway or Service Mesh is highly preferred
  • O Experience with Docker or Kubernetes.
  • O Fluency working on Linux OSes.
  • O Familiarity with DevOps and CD/CI pipeline.
  • O Any knowledge on DCOS/Mesos and Docker Swarm is a plus.

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:

  • O Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
  • O Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
  • O Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
  • O Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
  • O Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
  • O Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

About Kong:

Kong creates software and managed services that connect APIs and micro-services natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong's service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including micro-services, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.




Summary
Company name: Kong
Remote job title: Senior Solutions Engineer South East
Job tags: open-source, api, dev ops / tech ops, infrastructure, software, saas

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