Senior Solutions Engineer

Are you ready to power the World's connections?

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

• Why should you want to work at Kong?
• Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!
• APIs are driving innovation across every industry!
• Strong VC team, Series D, strong year over year revenue growth!
• Technical Leadership - We are recognized as the leader in innovation in the connectivity space.
• Marco, our CTO/co-founder - "We are the Cisco of L4 and L7" - CUBE Conversation, March 2021
• We are the leading innovator in the connectivity space!
• Amazing Team & Culture - Come be a "Konger" and find out what we mean.
• Great Place to Work Certified in 2020 & 2021
• Kong employees discuss our culture at our 2020 Company Kickoff
• Building Great Products - Learn why the world's largest companies love our tech!
• Kong Named a Leader in the 2020 Gartner Magic Quadrant
• Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!

What you'll be doing:

• Support field sales in helping customers understand the value of the Kong API Management platform
• Understand and help establish customer requirements and grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
• Support PoCs throughout the entire evaluation process
• Ensure 100% customer satisfaction across assigned set of accounts
• Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
• Create technical documentation for DevOps, implementations, and services engagements

What you'll bring:

• 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models.
• You are a strong listener and communicator.
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high profile, fast-paced startup culture.

Bonus points:

• Experience with Docker.
• Fluent working on Linux OSes.
• Familiarity with CD/CI pipeline.
• Any knowledge on Kubernetes, DCOS/Mesos and Docker Swarm is a plus.

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:

• Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.
• Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.
• Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.
• Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.
• Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.
• Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

About Kong:

Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong's service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.