About Faire

Faire is an online wholesale marketplace built on the belief that the future is local ?" there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town ?" we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

This role is an exciting opportunity to lead the North American business for Apparel brands on Faire. Faire's quality, depth, and breadth of brands are its strongest value to retailers. In this role, you are directly contributing to the company's success by managing the team responsible for driving the success and growth of our Apparel brands across North America on Faire.

We are a fast growing and fast moving team and are in need of an experienced leader who will ramp quickly and own the achievement of your team's quota. You will be developing the team and setting the tone for our culture as we grow.

We are looking for a leader who is passionate about small businesses, the apparel industry and committed to their team's individual and collective success. This role is for you if you love team building, connecting with inspiring customers, communicating candidly, using data to continuously exceed expectations, and learning every day in a scrappy start-up environment.

You are a pro at prioritizing. You are hungry & proactive. Above all, you will be critical during this foundational stage of the company, and instrumental in making Faire the de-facto platform for Brands to distribute their products and for independent Retailers to source amazing products for their stores.

We are offering flexible working policies. The team of Brand Success Managers is located in San Francisco, Los Angeles, Atlanta, and New York City.

What you'll do

Play a key role growing the North American Apparel business at Faire
Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Brand Success Managers (Account Managers) and Team Lead/s (people managers) focused on working with our Apparel brands on Faire
Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs
Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback)
Create a psychologically safe, motivating and energizing team culture
Help refine and customize our go-to-market strategy and positioning across North America for Apparel - in partnership with Product, Marketing, Sales, Operations, etc.
Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team's success
Synthesize the voice of the customer to provide input to help size blockers and prioritize product development
Use data, graphs and reports to truth seek and drive actions to beat goals
Contribute to the overall vision and strategy of the Success organization
Be relentlessly resourceful, scrappy and act with urgency to ensure success

Qualifications

You have 6+ years of experience in technology and/or apparel/ fashion account management/customer success/sales/business development/consulting
You have 3-6 years of people management experience, including managing people managers
You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals
You create an environment where people are encouraged to share information, constructively debate, and communicate freely
You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics
You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools)
You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses
You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
You are excited to join the North American team and can operate in a fast-growth, high-potential environment with constant change
You are fluent in English, both with written and verbal communication
Bonus! You are also fluent in Korean, both with written and verbal communication

Why you'll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Summary
Company name: Faire Wholesale, Inc.
Remote job title: Senior Manager, Apparel Brand Success
Job tags: Account Management, data visualization, KPI Dashboards