Senior Director, Implementation
Rippling
Remote job description
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT - payroll, benefits, computers, apps, and more - in one unified workforce platform.By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors - including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks - and was named one of America's best startup employers by Forbes (#12 out of 500)
About The Role
Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. You will manage, mentor, empower, and grow your leadership team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity.You will report to our VP of Implementation and work closely with our Sales, CX, and Product senior leadership teams.
What you will do
- Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
- Build, maintain, and execute quarterly plans aligned with business objectives
- Develop, monitor, and manage key performance metrics
- Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
- Collaborate with senior leaders across Rippling to achieve organizational and company goals
- You have 15+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
- Deep understanding of systems and operations with B2B or B2C products
- Experience hiring and managing a distributed team
- Experience building and growing a Global organization
- Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
- A data-driven approach to developing, tracking and optimizing performance metrics
- Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you'll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
- Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
- High integrity individual who's enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
- Tier 1: $157,000 - $237,000/year
- Tier 2: $157,000 - $237,000/year
- Tier 3: $157,000 - $237,000/year
Summary
Company name: Rippling
Remote job title: Senior Director, Implementation
Job tags: Health Insurance, Follow through, Customer Satisfaction
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location or timezone
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category
Sales and Partnerships -
yearly salary range
$157,000 - 237,000 -
posted
317 days ago
https://www.remote.io/remote-sales-and-partnerships-jobs/senior-director-implementation-37890