Salesforce Manager Salesops

Alan is the healthcare super-app offering personalised healthcare & wellbeing to our members.

Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan is the first independent digital health insurance in France since 1986.

By providing our members with delightful health insurance bundled with innovative healthcare services, Alan's long-term goal is to help all people have a personalized and accessible healthcare experience.

As of today, Alan covers more than 250,000 members, representing over ?160m+ of annualized revenue. We recently raised a further ?185m in a series D funding round bringing the company's total valuation to ?1.4bn. The team is 450+ people and growing. We recently landed in Spain and Belgium , and guess what: the best is yet to come!

How we do it?

At Alan, we have a set of cultural values that guide our approach to work:

• Members first. We put our members first, our team second, our shareholders third.
• Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously.
• Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication.
• Personal & Team Growth. We are self-improving whilst helping others grow. We're no ego-doers and we all edit the company.
• Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems.
• Underrepresented folks...

Science shows that you are less likely to apply if you feel you don't have all the necessary prerequisites. If this description matches where you are now or what you'd like to grow into in your next position, we encourage you to apply.

We strive to make our culture as inclusive as possible and believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

• We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria.
• We have flexible working hours and leave policy.
• We trust people to work remotely
• We extended the length of parental leave and value this time as professional experience.
• We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status.
• We make tough decisions if we see discriminatory remarks.

Context on the Role

You will be part of the Sales Strategy & Operations team whose main goal is to- Define the strategy to achieve our growth and margin objectives- Deeply understand and be able to explain performance- Enable one of the most effective Sales teams in the tech industry.

• The Sales Strategy & Operations team conducts critical strategic, analytical and operational projects designed to accelerate member growth (with a focus on member acquisition) and sales productivity. There are four main components to the work the community does
• Sales strategy and planning (incl. strat plan, objective setting, territory design)
• Sales performance monitoring and explanation (incl. reporting, data model)
• Sales tools and processes (incl. the tech stack and its usage)
• Sales organization and capability building

Across all these areas we work very closely with the Sales and Account Management teams. The scope of the role is European (France, Belgium and Spain for the time being).

Mission

The tooling area mission is to empower our Sales and Account Management team by developing, maintaining and continuously improving a best in class Salesforce CRM and tooling environment.

Objectives

As a CRM manager, you will closely work with our internal Salesforce Product Manager. Your objectives are to :

• Own the technical CRM stack (Salesforce + Outreach) at Alan for our B2B sales teams and Account Management teams by :
• Proposing scalable technical solutions to answer a predefined business needImplementing objects, fields, flows and validation rules to fit with the tailored business needs by team
• Re-work already existing setup to make them scalable
• Ease tool usage and empower the team by :
• Proposing and deploying automation
• Integrating third party tools or in-house tools
• Simplifying our process
• Ensure user adoption by :
• Shadowing their usage
• Documenting how to use the feature
• Sharing best practices
• Training the team via documentation, videos or live sessions
• Support the daily usage of the tool stack by :
• Answering user questions
• Deep diving into the bugs and fixing them
• Understanding the users pain points
• Ensure a high data quality by :
• Auditing the data
• Gathering the relevant data to drive our business
• Proposing reliable process and implement them
• Monitor the key metrics
• Ensure a strong maintenance process so that the tool is always used at its best capacity :
• Running daily CRM administration
• Managing access rights and licenses
• Maintaining a clear documentation

Must have

• Fluency in English
• Experience on Salesforce Sales Cloud (Lightning) - at least 2 or 3 years on projects in other B2B companies
• Experience with a sales organization and salesops processes
• Great organization skills (prioritization of tasks, agile way of working)
• Strong data appetency
• Genuine passion for helping others succeed
• Excellent verbal and written communication skills
• Willing to be hands on the tool and to deep dive in Salesforce settings

Nice to have

• Experience in a scale-up
• Any Salesforce certifications
• Knowledge in SQL language
• Willingness to coach an intern
• Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Flexible Office. Amazing office space in the headquarters, sponsored co-working hubs or a full-remote experience for those who want, with home office equipment sponsorship.
• We reward fairly. Competitive Salary and generous equity packages
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
• Flexible vacation policy. Alaners can organize their time off as they wish.
• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
• Transport. Country-specific commuter benefits
• Learning & Training opportunities. A very flexible Training policy at Alan, free books and budget to attend and speak at conferences if the opportunity arises
• Parental leave. Extended parental leave for all new parents.
• Check out our Medium & blog for more info: https://medium.com/alan / https://blog.alan.com/