Sales Operations Manager

Big Health's mission is to help millions back to good mental health. Our digital therapeutics for insomnia and anxiety deliver evidence-based, safe and effective non-drug alternatives. Our programs are reimbursed across over 10 million members and by some of the most prominent global healthcare organizations, including CVS Health and NHS Scotland. Through robust clinical evaluation and an approach that is scalable and equitable, we are redesigning the future of mental health care affecting nearly half of adult Americans.

We're looking for an experienced Sales Operations Manager to be a trusted partner to our sales team. You will maximize productivity within the sales organization and help our sales leaders succeed in their roles and goals.

Your role will be to intuitively connect with and deeply understand our market drivers, buyers, sales cycles as well as optimize our sales process, implement and manage automation tools, manage CRM data and create a best in class sales operations engine.

This is a high-impact position that will require creative acumen, strategic thinking, an analytical mindset, exceptional project management skills, and an obsession to delight, support and partner with our sales team to drive execution.

Big Health is a remote-first company and this role can be based anywhere in the US. To learn more about working at Big Health visit our careers page, Built In or Glassdoor. Join us!

What you'll do:

• Drive onboarding and orientation experience for each sales leader, setting them up for success from day one. This includes optimizing a practical sales playbook, effective training on policies/procedures and introduction to sales automation tools/CRM
• Serve as an effective liaison between sales (employer, health plan, health system, government), marketing, clinical, market access and product teams ensuring the voice of sales and sales needs are supported
• Collaborate closely with Product Marketing to ensure that the right sales enablement materials and tools are created to make selling and buying easy at each stage
• Create custom performance reports and/or dashboards for internal sales, client success and finance stakeholder use, which includes standardizing and building reporting metrics and status reports
• Lead weekly pipeline and deal flow review team meetings, manage and report on sales metrics, key performance indicators, and insights that drive our business including pipeline reporting, bookings, renewals and churn
• Work with sales leadership to understand process gaps and opportunities to improve sales process and provide recommendations and execute changes
• Coordinate and support RFIs and RFPs requests
• Ensure impeccable data governance, integrity and dashboard reporting in Salesforce
• Manage other 3rd party tools like Loopio, AdPro, Outreach.io, ZoomInfo, LinkedNavigator, HubSpot, Apollo, Gong, etc. and ensure tools are effectively utilized in the organization
• Support recruiting of high-performing sales leaders

What you bring:

• Prior experience in a SaaS digital health, digital therapeutics business preferred
• Proven experience leading sales operations, sales analytics, sales reporting, and BDR models
• Exceptional Salesforce experience, Salesforce administrator required
• Proven ability to create complex dashboards & reports, custom report types, processes & workflows, uncover trends, and actionable insights
• Demonstrated ability to integrate and manage Loopio, AdPro, Outreach.io, ZoomInfo, LinkedNavigator, HubSpot, Apollo, Gong, etc.
• Proficiency with Microsoft Excel, SQL and data dashboard/programming including building models, forecasts, data analysis and data visualizations
• Strong self-starter that can own projects start to finish, identify gaps, take action via rapid experimentation
• Effective communicator, high attention to detail and strong problem-solving capabilities

Life at Big Health:

• Surround yourself with the smartest, most enthusiastic and dedicated people you'll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out
• Check out our values - they're a living, breathing part of our culture
• Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more.
• Competitive salary packages including stock options

Because we are on a mission to bring millions back to good mental health, we believe it's essential to reflect the diversity of those we intend to serve. We're an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.