strongDM is guided by a very simple principle: Put People First. That means doing the right things by our employees and customers. And it means developing products and solutions that improve the lives of our customers.

It's one of the reasons strongDM has a rabid fan base. When was the last time you heard things like:

Caseware Cloud Infrastructure Engineer Nicholas Skoretz says "strongDM is a must-have for a cloud-native team. The time savings were noticeable on day one. That's what matters to our team, and what we've been tracking."

MakeSpace SVP of Strategy Ted Conbeer says "The team at strongDM has been exceptional. We haven't had many support requests because the product just works the way it's supposed to."

Customers love us because:

The product rocks: strongDM fundamentally changes the relationship between Security, DevOps, and end users. Security gets the access controls they need. DevOps gets greatly centralized access controls. End users get access to systems in just a few clicks.

They can trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.

We're real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.

What you'll do...

Own Process & Operationalization
You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
You will maintain and report an accurate rolling 90-day forecast of renewals
Maintain renewal billing timeline, including ensuring accurate and timely quoting and invoice delivery for all projected renewals for multiple product lines, to limit risk of cancellation.
Analyze processes and propose enhancements to automate renewal billing where possible.
Assist with developing Order to Cash best practices with Revenue Operations leaders

Drive ARR Protection & Growth
You will discover and identify upsell opportunities upon contract renewal to maximize customer growth
Develop playbook for renewal engagement maximizing revenue retention
Maximize recurring revenue for the company
Provide updates on changes to customer renewal status, monitoring KPI's (expansions, contractions, cancellations) and the rationale behind any changes.

Complete Transactional Activities
You will negotiate and execute renewal contracts that align to customer goals
Interpret contract language to ensure accurate renewal billing
Manage the renewals process to ensure portfolio pricing uplifts are in line or above targets
Manage and assist with specialized billing for customers

REQUIREMENTS

3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management, Customer Success), in a SaaS organization
Experience building and managing renewal programs and processes
Salesforce experience
Ability to work within cross functional teams to drive optimum results
Must be operationally-oriented with a keen focus on process, metrics, and results
Strong Excel skills
Detailed oriented

COMPENSATION:

Competitive base + equity salary packages
Company sponsored benefits, including:
Medical, dental, and vision insurance (free to employees and dependents)401K, HSA, FSA, short / long-term disability coverage, life insurance
6 weeks of combined accrued vacation + sick time Volunteer days + standard holidays + paid parental leave
Generous monthly and annual stipend for internet + home office
Equity in a fast-growing startup
No travel required

Summary
Company name: strongDM
Remote job title: Renewals Manager
Job tags: Account Management, Software as a Service, Salesforce