Remote job description

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

  • Available in all 3,143 U.S. counties.
  • Nearly 4.5 million customers in the last 12 months
  • Hundreds of thousands of local professionals on our platform
  • 65 million projects started on Thumbtack
  • Over 7.5 million 5-star reviews left for stellar pros

Position Description

To ensure a great user experience and long-term growth, always presenting customers with a healthy number of professionals (Pros) to pick from is key. As a part of the Go To Market Team (GTM), you will have the opportunity to work on some of Thumbtack's most exciting and challenging issues. You will work with the front line to ensure Thumbtack's marketplace is healthy and competitive by helping our GTM team discover Pros and their online presence. On this team, you will be a part of a tight-knit group that scours the web for Pros in markets that have high demand from our customers. By doing so, you help ensure that Thumbtack continues to be the best place customers go to find help fixing, maintaining and improving their homes.

Key Duties & Responsibilities

  • Works on tasks that are designed to find the best Pros for the Thumbtack platform, including but not limited to:
    • Combing through search results for business that show positive signs of meeting customer needs online
    • Sharing key digital details about these businesses with the GTM team so Pros can learn more about Thumbtack
    • Collaborating on peer reviews of teammates findings
  • Works with the manager to further improve our Prospecting process by providing recommendations for quality and efficiency improvements
  • Upholds the values of Thumbtack

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 1-2 years professional experience in the BPO, shared services, or similar industry; strong preference for candidates with experience in prospecting and lead generation
  • Excellent analytical skills: use their professional judgment in interpreting findings
  • Excellent aptitude for research, navigation, and investigation
  • Excellent English communication (verbal, writing, and email writing) skills
  • Good organizational skills and attention to detail
  • Proficient in G Suite productivity tools, such as Gmail, Drive, Docs, Sheets
  • Willingness to work on a graveyard shift, and rotating rest days

Nice-to-Have Qualifications

  • Proficient in managing the sales pipeline using CRM systems, preferably Salesforce CRM

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/.

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.




Summary
Company name: Thumbtack
Remote job title: Prospecting Specialist
Job tags: Shared Services, Lead Generation, Organization Skills

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