Make a difference.

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. Our Solutions Engineering team are our in-house, customer and partner facing product experts. The Solutions Engineering team enables Grafana Labs's worldwide growth by educating potential and existing customers and partners to ensure that they are happy and successful. We share our technical and product expertise with customers and partners through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is also one of the primary routes of communication from our partners through into the Product Management and Engineering teams. This position will focus exclusively on Grafana Lab's partners.

Your Impact:

Join as an early member of a high growth team working together to solve hard technical and partner problems the right way
Partner with our Channel Sales team to articulate the overall Grafana value proposition, vision and strategy to partners
Own the technical engagement with partners and help to close compex opportunities through advanced competitive knowledge, technical skill and credibility
Deliver product and technical presentations to potential and existing partners
Proactively communicate with partners and internal teams to provide a feedback loop on our products and the competitive landscape
Drive product conversations based on need and problems learnt during partner interactions
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
Educate our partners on how to demo and implement our products
Provide onsite or virtual technical foundational training for partners
Present at partner events, trade shows, seminars, and oversee internal demonstration facilities.
Provide guidance to partners based on their customers needs and requirements
Assist partners to deliver proof of concepts

What would make you a good fit for this role?

We're a startup so your job duties will be varied and complex and will require strong judgment, collaboration and leadership.
We are a remote first company so you should be experienced and skilled at working remotely with an international team
You will need first class written and oral communication skills both to collaborate with our remote first internal teams and with our worldwide partners. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
You will love solving complex technical challenges and thrive on bringing creative solutions to our partners
You should have a general knowledge of Linux, experience working in open source and an understanding of what metrics, alerting, monitoring and dashboards can do for an organization
You will need to be self-motivated, detail-oriented and enjoy continuously learning. You will be able and willing to develop a strong knowledge of our infrastructure and products.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: Pre-Sales Solutions Engineer Channel
Job tags: Creative Solutions, Linux, Pre-sales