Remote job description

About Cortex
Cortex helps engineering teams build reliable and innovative software at scale, by making it easy for engineering organizations to gain visibility into their services and deliver high quality software.

See Cortex in Action: Demo Video

Our goal is to help Engineering teams foster a culture of reliability and ownership, while letting them focus on building software for the business. Companies like Sofi, Opendoor, Loom, StockX, Brex, Palo Alto Networks, and so many more have trusted Cortex as a part of their Engineering teams.

We're remote-first and welcome candidates from anywhere in the US! We have quarterly offsites where we fly the whole team out to a new location so we can meet in person, get to know each other better, kick off important projects, and have fun!

The team:
We're a small but mighty group of passionate individuals, excited about building a product that developers love. We recently raised $15M in series A funding, co-led by Tiger Global and Sequoia Capital. You can read more about it here. We are passionate about building a product customers love and a diverse and inclusive culture we can be proud of.

If all of this resonates with you, this role might be for you! Come join us and help us transform the way software is built.


    • Support the field sales team on opportunity management (creation, updating, closing)
    • Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
    • Document and create knowledge repository for first-tier sales support
    • Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
    • Manage the operational aspect of on-boarding new customers and transitions of existing customers
    • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
    • Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
    • Maintain data integrity within customer records in Salesforce and other systems
    • Monitor system adoption and data compliance
    • Maintain and evangelize communication best practices for sales and sales support functions


    • Demonstrated progressive relevant experience and an understanding of sales operations.
    • Strong analytical ability and able to prioritize multiple projects
    • SFDC experience and knowledge of enterprise SaaS tools
    • Excellent problem solving, project management, interpersonal and organizational skills
    • SaaS and B2B experience preferred

Perks & Benefits

    • Competitive salary and equity/stock options
    • Comprehensive medical, dental, and vision benefits
    • Generous monthly health & wellness stipend
    • Retirement plans
    • Flexible time-off
    • Parental leave
    • Team Retreats
Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email

Company name: Cortex
Remote job title: Founding Sales Operations
Job tags: Salesforce, B2B, Software as a Service

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