Account Manager

The role

At Personio, customer success is more than a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Success Team, you will help our customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is your success!

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers throughout Europe. Join one of our beautiful offices around Europe in Amsterdam, Munich, Berlin, Dublin, Madrid, Barcelona, London or work remotely.

Your tasks and responsibilities

• You own a portfolio of customers and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
• You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
• You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
• You renew customers' contracts, prepare offers and negotiate prices
• You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
• You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
• You work with clear targets to be able to measure the success of your work

What you need to succeed

• You are a strong communicator with excellent English & Italian Skills, both written and spoken
• You have successfully completed your studies in economics, technical business administration, or a comparable course of study
• You have been able to successfully prove yourself in sales, account or partnership management in the last 3-5 years, and you have ideally gained first experiences in the software environment
• You are proactive, able to work independently, good at prioritizing your tasks, and you are a team player
• You have ideally already worked with ticketing or project management software (e.g. Zendesk, JIRA, Gainsight, Confluence)
• You have an affinity for software and your solution-oriented approach makes you a competent contact person for our existing customers
• You are interested in HR and organizational topics and enjoy dealing with customers

Why personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

• Competitive compensation package that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society - one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget of ?1,500 for conferences, courses, books, career coach, etc.
• Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• A remote setup subsidy of 300? to make your Homeoffice your favourite place to work
• Apply for this position

About us

Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the same time, the future of you. And we're not just one of the fastest-growing B2B SaaS companies in Europe. In October 2021 we raised $270 million in Series E funding, making Personio the fastest-growing and most valuable HR technology company in Europe. With more than 6,000 customers and a team that has doubled in size in 2021 alone, now is the perfect time to join! We're hiring talented, impact-driven individuals who want to be more than just another employee.

Personio is an equal opportunities employer. We are committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. As we continue to scale, we focus on enabling our employees to grow both personally and professionally.

We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.