Remote job description

As a SDR Manager your job is threefold: (1) Lead a team of Sales Development Reps (SDRs) to create qualified opportunities for the sales team, (2) Recruit and train new members of the team, and (3) take on operational and administrative tasks to ensure the SDR team performs and exceeds expectations.

In this role, you'll get to:

  • Recruit, train and optimize a team of SDR's to identify, contact, and create qualified opportunities
  • Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in recurring 1:1s
  • Establish and manage to metrics and help the team improve by understanding their performance
  • Manage inbound lead flow and track efficiency of sales and marketing programs
  • Work closely with the Demand Generation and Event Marketing teams on field events and targeted ad and nurture campaigns.
  • Work closely with Marketing and members of the Sales Leadership team to improve opportunity management and qualification processes
  • Work in collaboration with Demand Generation and Product Marketing teams to develop and refine effective messaging for outbound communications to your team's assigned accounts

We'll expect you to have:

  • Excellent spoken and written English
  • Leadership experience in sales, marketing, or customer service for a technical product
  • Experience with Salesforce.com and other lead generation and marketing automation tools
  • Experience in sales operations and/or marketing automation software preferred
  • Understanding of B2B software, and the DevOps product space is preferred
  • The ability to thrive in a fast-paced, energetic environment
  • Passion about technology and learning more about Chaos Engineering and Gremlin
  • Skills to coach, teach, mentor, and lead
  • If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Benefits:

  • Competitive compensation
  • 401k Match
  • Stock Options
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Team Activities (currently virtual due to Covid-19)

About Gremlin:

Employees at Gremlin have the unique chance to be at the forefront of a new IT practice, Chaos Engineering, just as the industry is beginning to adopt it. Our team is growing and you have an opportunity to join us as we transform how companies like Target, Twilio, National Bank of Australia, and many more build reliable software.

  • "Gartner anticipates that 40% of organizations will implement chaos engineering practices as part of DevOps initiatives by 2023, reducing unplanned downtime by 20%."
  • Source: https://www.gartner.com/smarterwithgartner/the-io-leaders-guide-to-chaos...

Chaos Engineering helps engineers test large computer systems to discover system problems before those problems cause outages. This is a foundational approach for every company that provides mission-critical, always-online services. Gremlin provides a platform that makes the practice much faster to implement and easier to use for both large and small enterprise customers.

Our founders, Kolton Andrus and Matthew Fornaciari, lived and breathed incidents, on-call, and Chaos Engineering at Amazon and Netflix. As "Call Leaders," they were responsible for guiding teams through analyzing and resolving global outages. After a decade of developing and advocating Chaos Engineering internally, in 2016 they decided to make what they had learned available to a wider set of enterprise companies and launched Gremlin.

Since then, Gremlin has built an incredible team of industry veterans and people eager to learn from one another while pushing the entire industry forward to new heights. We're backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we're thrilled to be a partner in their success.

At Gremlin, we value:

  • OUR CUSTOMERS - We won't be a company if our customers aren't thrilled. We live and die by our customers, so they come first.
  • ACTION - We favor small experiments to gather data rather than over-analyzing a situation. Getting stuff done always beats talking about getting stuff done.
  • CONTEXT, NOT CONTROL - We hire autonomous adults with good judgement. We provide them with the context to make smart decisions. We don't micromanage.
  • BEING VOCALLY SELF-CRITICAL - We all make mistakes, we all have ways in which we can improve. We own that upfront, and honestly discuss ways in which we've personally made mistakes and can get better. Then, we encourage and help one another succeed at doing so.
  • DIVERSITY, EQUITY, & INCLUSION - We are at our best when we encourage and include the thoughts and voices of people from many diverse backgrounds into our strategy and execution. We recognize that systemic racism and gender bias are real and that we aren't perfect, so we actively work to encourage the difficult conversations, to listen, and to change as we discover our blind spots so that Gremlin is a company all of us feel proud to be a part of.
  • FRUGALITY - We are working to build a profitable company and create a new practice in the industry. We spend money on the right things, like making sure employees have the tools they need to be successful and the company has what it needs; we simply choose not to waste what we have and not to buy what we don't actually need.
  • You are welcome at Gremlin for who you are. The more voices and ideas we have represented in our business, the more we will all flourish, contribute, and build a more reliable internet. Gremlin is a place where everyone can grow and is encouraged. However you identify and whatever background you bring with you, please apply if this sounds like a role that would make you excited to come into work everyday. It's in our differences that we will find the power to keep building a more reliable internet by building and designing tools used by the best companies in the world.
  • We can't wait to meet you!

Learn more about how Gremlin is defining the practice of Chaos Engineering:

  • Engineering for Chaos: Preparing for Disaster | Kolton Andrus | TEDxAsburyPark https://www.youtube.com/watch?v=BasOy54QGKo
  • https://www.gremlin.com/chaos-engineering/
  • https://www.gremlin.com/community/tutorials/chaos-engineering-the-histor...


Summary
Company: Gremlin
Job title: SDR Manager
Job tags: infrastructure, licensing

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