SB Account Manager

Join us on our mission to make a better world of work.

Culture Amp is the world's most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first.

We do this by bringing together pioneering people science and powerful technology. Over 3000 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a 'nice-to-have' but a 'necessary-to-survive'.

Join us in making the world better, by making a better world of work.

How you can help make a better world of work

You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek. Culture Amp is looking for an exceptional Small Business focused Account Manager to join us in our mission to make as many culture-first companies as possible through accessible employee feedback and people analytics.

As one of the members of the Account Management team, you will

• Own an expansion and pipeline building goal for our current Small Business customer base
• Be able to confidently present our full product suite to existing customers to own, up-sell and cross-sell of the Culture Amp platform
• Educate customers on additional product offerings to increase platform usage and average contract value (ACV)
• Manage a large book of business in a sales driven environment (300+) and prioritize where opportunities exist
• Collaborate across the business to identify and iterate email outreach approaches to generate pipeline for additional revenue
• Contribute to the Account Manager Playbook to iterate and create the process for account growth
• Partner with our Renewal Management team to drive customer retention and on-time renewal
• Lead on touch points with Customers during the subscription year, to help drive platform adoption and generate upsell opportunities

In part of this team of amazing humans,

You have

• Experience working effectively with cross-functional teams and all levels of management (internally and externally) with the SB segment
• Proven track record of achieving sales goals within an existing customer base
• Experience working across a large number of customers, with the ability to prioritize your focus and develop communications at scale
• Ability to manage multiple opportunities while maintaining focus on goals
• Strong virtual demonstration and communication skills
• A passion for people and analytics

• After 3 months, you will...
• Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
• Have identified different outreach messages to current customers that are successful in generating opportunities
• Be well versed in sales systems and processes including Salesforce, Outreach, and HubSpot

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 "not your average" values that we live by, take a read, and if this sounds like the environment for you, please apply!

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves!

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

• We ensure you have the tools you need to thrive both in and out of work.
• MacBooks for you to do your best work
• Share Options - it's important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support program, - for those families to be
• Flexible working schedule - where we can, let's make work, work for you
• Fun and inclusive digital, and (in the future) in-person events
• Most importantly. An opportunity to really make a difference in people's lives.