Sales Operations Specialist

Culture Amp is the world's most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first.

We do this by bringing together pioneering people science and powerful technology. Over 3000 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a 'nice-to-have' but a 'necessary-to-survive'.

Join us in making the world work better, by making a better world of work.

How you can help make a better world of work

You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek. Culture Amp is looking for a Sales Operations Specialist to join our U.S.-based team.

In part of this team of amazing humans,

You will

• Be responsible for providing support to sales throughout the contracting cycle (sales quotes, contracts, legal process, and CRM entry)
• Partner and coordinate alignment with sales, legal, revenue, and other cross functional teams on deal structuring and commercial terms for non-standard transactions.
• Exercise significant judgment and business sense when reviewing nonstandard transactions, ensure key stakeholders are engaged throughout the review and approval process
• Manage documentation on sales processes, policies, sales training materials, and assist with on-boarding new sales talent
• Own internal process of sales support for our global Customer group .
• Lead sales compensation calculation and review process
• Ensure sales process design and corresponding system configurations are best in class and are continuously adapting to the sales environment. Examples include but are not limited to: territory assignments, lead management, deduplication, data enrichments
• Structure and execute on projects designed to increase revenue, sales productivity, and operational efficiency by developing rollout plans, analyzing data, and delivering recommendations.

Soft Skills

• You enjoy interacting with people and building relationships
• You are able to empathize with our customer team in a genuine way that lets them know you care about their issues
• You know when to ask open-ended questions vs. close-ended questions to best understand an issue

You Have:

• Demonstrated experience improving processes and systems
• The ability to identify key business questions, perform independent analyses, and communicate findings in a clear and concise way.
• Comfortable presenting and communicating to senior leaders
• Demonstrated analytical expertise, especially operationalizing data collection (SFDC), analysis and modeling (excel, GSheets), summarizing (pivot tables, charts, slides, written explanation), and scalable reporting (dashboards, repositories, Looker)
• Experience managing project deployments, change management, and system rollouts across broad user groups.
• Experience with using Salesforce (desired, but not required)

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 "not your average" values that we live by, take a read, and if this sounds like the environment for you, please apply!

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves!

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

• We ensure you have the tools you need to thrive both in and out of work.
• MacBooks for you to do your best work
• Share Options - it's important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support programme, - for those families to be
• Flexible working schedule - where we can, let's make work, work for you
• Fun and inclusive digital, and (in the future) in-person events
• Most importantly. An opportunity to really make a difference in people's lives.

• Here are a few highlights from Culture Amp
• What is a People Geek?
• Learn how Culture Amp has impacted businesses around the world
• What does Culture First mean?