Sales Operations Manager

The Sales Operations Manager will be responsible for developing, maintaining, reporting, and managing the back-end processes critical to the success of the overall sales organization. We are looking for a proven, driven operational leader who will guide our sales team to success and who will also be a key contributor to the overall sales strategy. The right candidate is an excellent communicator who lives and breathes the sales funnel, analytics, and results.

In this role, you'll get to:

• Enable our sales team to meet/exceed sales targets through effective data management, lead distribution, channel reporting, and funnel management
• Design processes, systems, and tools to deliver analytics to drive overall growth
• Analyze the effectiveness of pipeline management and conversion
• Find opportunities to automate manual processes that improve sales team efficiency
• Responsible for the overall productivity and effectiveness of the sales organization
• Work directly with key stakeholders on critical strategic, organizational, and operational projects designed to increase revenue, sales productivity, and operational efficiency
• Manage and report on the sales metrics and key performance indicators that drive our business
• Collaborate with the marketing team to organize and drive leads through campaigns, trade shows, and webinars
• Monitor, report, and focus on improving the overall sales team performance
• Proactively look for and act on opportunities to assist the team

The ideal individual for this role:

• Has an analytical mind able to derive meaningful insights from raw data and naturally takes on problems to solve in a methodical and data-driven fashion
• Proactively identifies problem areas in the business and implements high impact solutions for the company with minimal oversight
• Is resourceful and is able to teach themselves new skills as well as seek support from true expertise as necessary
• Is focused on solving for what is right for the business and is willing to take on difficult challenges and projects to help achieve key performance targets
• Has exceptional interpersonal skills with demonstrated ability to effectively present technical content to general audiences
• Has strong organizational skills and ability to complete deliverables in the face of competing priorities

We'll expect you to have:

• 4+ years in a sales operations role or similar
• Salesforce administrator, Marketo experience is a plus
• Passionate about technology, data, efficiency, and productivity
• Excellent verbal and written communication
• Ability to multi-task and work effectively with multiple departments
• High attention to detail and strong problem-solving capabilities
• Strong self-starter, that can take ownership of projects and carry them through to completion
• If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Benefits:

• Competitive compensation
• 401k Match
• Stock Options
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Team Activities (currently virtual due to Covid-19)

About Gremlin:

Employees at Gremlin have the unique chance to be at the forefront of a new IT practice, Chaos Engineering, just as the industry is beginning to adopt it. Our team is growing and you have an opportunity to join us as we transform how companies like Target, Twilio, National Bank of Australia, and many more build reliable software.

• "Gartner anticipates that 40% of organizations will implement chaos engineering practices as part of DevOps initiatives by 2023, reducing unplanned downtime by 20%."
• Source: https://www.gartner.com/smarterwithgartner/the-io-leaders-guide-to-chaos...

Chaos Engineering helps engineers test large computer systems to discover system problems before those problems cause outages. This is a foundational approach for every company that provides mission-critical, always-online services. Gremlin provides a platform that makes the practice much faster to implement and easier to use for both large and small enterprise customers.

Our founders, Kolton Andrus and Matthew Fornaciari, lived and breathed incidents, on-call, and Chaos Engineering at Amazon and Netflix. As "Call Leaders," they were responsible for guiding teams through analyzing and resolving global outages. After a decade of developing and advocating Chaos Engineering internally, in 2016 they decided to make what they had learned available to a wider set of enterprise companies and launched Gremlin.

Since then, Gremlin has built an incredible team of industry veterans and people eager to learn from one another while pushing the entire industry forward to new heights. We're backed by top-tier investors Index Ventures, Amplify Partners, and Redpoint Ventures. Our customers love us, and we're thrilled to be a partner in their success.