Global P&C Account Manager

At Newfront, we're building the modern insurance experience. By relying on our strengths as an industry-leading professional operation and an industry-leading business operations and technology company, we will address and solve these challenges. We are transforming the delivery of risk management, employee experience, insurance, and retirement solutions through our tech-enabled, full-service brokerage.

Driving our ambition is a simple but powerful culture. We've created something special; an innovative company with a fulfilling and award-winning culture based on Diversity, Equity, and Inclusion and the core tenets of Work, Love, and Play.

We believe in empowering people, from our clients to our team members. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, more productive employees, and more successful clients.

SUMMARY: This position is responsible for managing the internal service process and relationships for assigned property and casualty client companies.

FROM THE TEAM: Would you like to explore new cultures around the world? Learn something new every day? All while being paid for it? At Newfront, our global team helps companies open up offices (and manage existing ones) around the world. No day is the same and we make an impact every day by helping companies insure their properties and employees globally. One day you could be helping coordinate a helicopter to evacuate someone in a ski accident or hiring an ex-CIA agent plus a local asset to accompany an executive to Dubai. We are looking for someone who always picks the right thing to do and has the ambition to be a thought leader in the industry.

General information

• This position is a salaried, exempt and full-time position.
• This position is remote and/or option to work from any Newfront office location. #LI-Remote
• This position reports to: Global Practice Leader.

What you'll be doing

• Be a subject matter expert (SME) in International Property & Casualty; provide guidance to Account Coordinators & Account Managers, plus support to Account Executives.
• Manage the relationship with the global broker network, Worldwide Broker Network (WBN), on outbound and inbound business relating to international property and casualty.
• Act as additional point of contact for international P&C clients to provide service by responding to client questions and requests regarding international placements and exposures.
• Coordinate with Accounting Team and Account Executives to establish procedures for processing and expanding use of the systems for international service.
• Coordinate with Account Executives to propose and execute (bind, bill, track and summarize) the international renewal program for successful, timely execution:
• Regularly run & review foreign policy expiration list(s);
• Prepare renewal packet international exposure questionnaires and deliver to Account Executives;
• Collaborate with Account Executives on the global renewal strategy document and marketing;
• Prepare international renewal proposal pages;
• Execute renewal binders based on instructions;
• Perform AMS entry, certificates, billing, tracking, policy checks and transmittals on renewed accounts; and
• Prepare international digests within 90 days of renewal.
• Assist in the administration of mid-market global client service plans by compiling and organizing client information. Assist in development of client deliverables.
• Provide assistance on business development efforts on mid-market commission based compensation accounts.
• Perform other duties and special projects as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What you bring to the table

• Excellent communication skills: written, public speaking and presentation preparation.
• Excellent telephone etiquette and customer service skills, professionalism and tact.
• Advanced knowledge of Microsoft Office and its more complex features.
• Ability to be resourceful, take initiative, solve problems and offer solutions.
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues. Ability to train, delegate, provide oversight and give feedback.
• Adaptability and flexibility to address issues and client needs.
• Excellent time management skills.
• Ability to learn and adopt and train use of technology systems and software applications.
• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.
• Ability to review internal/external deliverables to ensure accuracy.
• Intermediate project planning and management.
• Ability to forge relationships and build trust.

Education and experience

• Minimum of 2-3 years Insurance Agency or Consulting Experience required.
• Minimum of 1 year of International/Global Property and Casualty insurance experience required.

Certificates, licenses, registration

CA Property and Casualty Insurance license within 3 months of hire.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc.
• Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
• Requires very occasional lifting of objects (mostly documents, lap top equipment, etc.) that weigh fewer than 20 pounds.
• Requires seasonal travelling to visit clients and prospects.
• Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs to our clients so they can focus on building success.
• Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

NOTE: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.