Associate Account Executive

The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State Departments/Agencies. The primary responsibilities are to sell to State accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. This is a new business development role, prospecting for new business.

As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with core values.

Responsibilities

• New Sales activities: utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers and review service agreements, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate. This is a new business development role, prospecting and hunting for new business.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behaviour with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.

Qualifications

• Bachelors Degree Preferred
• 3 - 5 years direct sales experience preferred
• Be able to work individually as well as with a team
• Responsible for developing profitable new business account relationships and growing profitability from existing accounts.
• Proven experience in handling large and complex accounts and working directly with clients at the senior management level.
• Responsible for selling products and services to highly sensitive and meaningful accounts. Exercises a phenomenal deal of judgment and has decision-making authority that can have a significant impact on the business unit.
• Requires regular travel, office location (home-based or corporate site) within territory, and meeting with clients and prospects.
• Experience selling prepaid products within the public sector is a plus
• Collaborate with internal partners within Government and throughout the enterprise to build a successful network of internal advocates to support continuity and growth within the Public Sector.
• Document sales activities using our CRM platform to prioritize territory.
• Prospect and sell our wireless services to new government customers to include cities, libraries, police departments, and government-funded nonprofits.
• Develop community relations in areas where our company has never had a government presence.
• Implement and maintain an effective referral network and call program to promote sales.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision-making related to information. Accuracy and efficiency in data entry required.